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EdithL

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About EdithL

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  1. It is their own brand sofas Hart of house, and both have different batch numbers, so it not one batch problem, I educated them that as per Consumer Act replacement need to be free from the manufacturing faults identified in the reports if it will develop the same problem I will be eligible for another replacement, and there is no limit of replacement that I will be eligible for, so if it will happen again and again they will need to give me replacement every time
  2. Hello, I finally received written report, 3 manufacturing faults identified with each sofa, Argos agreed to send replacement and issued full refund for the report £270 and gift voucher as a"gesture of goodwill". They also said that they will investigate internally why Castelan provided false information in their report. The reason for my 16 months old sofas was wrongly sealed leather, therefore it peeled off, it was not repairable, the report says they would need to strip all the leather and replace it and replace all the fillings in cushions, arm rests e
  3. Hi Slick, I am very happy with the inspection and I am happy to recommend the company even before they will issue me the report, they took their time about 1,5 hrs to inspect the sofas inch by inch. The company is called Furniture Reports, It doesn't let me to post the links but they were on the TV on the Rip off Britain show. The copy of Castelan report that I have received from Argos is basically few lines and based on assumptions only as there was no evidence of contamination on the sofa, also I was told during the inspection yesterday that both sofas were not sealed properly and bot
  4. I had inspection today and the qualified independent upholster found more than one manufacturing fault, I am so happy with my choice of the company that performed the inspection, he looked all over the both sofas for 1,5 hrs and will provide me few pages long report in next 3-4 weeks. Apparently he provided reports for claims against Argos before so if they will try to say they will not refund full cost of the report I will ask why they discriminate my claim when they have refunded the others that have provided his reports and will open small claims if will be needed.
  5. Red face Castelan Furniture Reports - leather sofas Argos or any other retailer Hello, I have posted before about the problem with my 15 months old blistered leather sofa from Argos. Today I have managed to obtain copy of the report prepared by Castelan which states no manufacturer fault. Previously I was advise by CS team at Argos that report is saying that rub test was performed and explained to me that rub test :" In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack o
  6. Hello, I have posted before about the problem with my 15 months old blistered leather sofa from Argos. Today I have managed to obtain copy of the report prepared by Castelan which states no manufacturer fault. Previously I was advise by CS team at Argos that report is saying that rub test was performed and explained to me that rub test :" In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack of these oil can cause the cracking/blistering or flaking of the material. As this
  7. Thank you guys, I have my inspection date, the report will be written to court standard and the fee that I will be paying is still significantly below the max specified by court, so I should be fine with claiming the fee back from Argos, I know that retailer can't limit my choice of upholster and the cost associated with it. Will have report by the end of April hopefully!
  8. Cheers, they are not member of Furniture Ombudsman, however I have used now Resolver tool on MonaySavingexpert.com, Argos is part of it. I have put claim under the CRA and stated that my concerns about the report were not considered by Argos at all, requested letter of deadlock so that I can take the matter further. They replied and said if I can provide a report from independent qualified sofa specialist they will review it and reimburse the cost if he will find manufacturing fault. So I am waiting for the confirmation of availability of fully qualified upholster to attend the inspection, I
  9. Hi I have the same problem with Argos, bought Hart of House Salsbury tan sofas, 100% "top"quality italian leather, delivered in december 2015, so only 15 months old. One of them blistered and peeled off on back rest, They sent castelan and told me that report proves that it is not manufacturing fault, I asked them to explain what the test was and this is what they said : " In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack of these oil can ca
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