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MrTierney

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About MrTierney

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  1. Thanks for the reply! I just want to know why they have refused me, they are not willing to say why, I just don't understand.
  2. I am sorry, could this be moved to the Natwest page?
  3. Hello everyone, I have applied for current accounts with Natwest and RBS which have both been denied (even though I was originally accepted) I want to know why they have refused me as my credit file is in good condition, no defaults etc so do I need to send an SAR? if so, is there a specific template? Any help or advice would be appreciated.
  4. I just got this message, " In accordance with the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling off period within which you can cancel your order, free of charge, and be refunded the full amount originally charged for the order including any special delivery charges. If however we have already dispatched the goods to you it will be up to you to return the goods to us at your expense and a full refund, minus any special delivery charges, will be issued upon receipt of the goods unless the goods are found to have a manufacturing fault in which case we will collect the goods free of charge. There are some exclusions to this policy including bespoke and made to order item"
  5. Will this be ok for the 'Particulaors of Claim' on the Money Claim website? "I purchased a sofa set from UK SOFAS, however, the sofa which was delivered did not match what I ordered. Under the Consumer Rights Act 2015 I can legally reject the goods which I have done however the owner will not fully refund me, he owes me £109.99, a payment of £430 has already been received."
  6. I did but they are just refusing to accept Royal Mail recorded letters, legally can I email it to them?
  7. Update - I got a refund of £430, so they have charged me £89.99 for return delivery, I have just sent him the details of the consumer rights act that he has to pay, not me, he will refuse though.
  8. The seat cushions are much darker, my a light grey. I am expecting the refund tomorrow, if they don't fully refund me then I will send them the second letter.
  9. Bit of an update, they came to collect the sofas today, the same two rude ones who delivered but to protect myself to show that none of the sofas are damaged, I took pictures yesterday and I was recording them on my iphone today within my flat to show if any damage was to occur it would be their fault, not mine but they didn't like me recording and began to get rude, telling me to .... etc
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