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MakeFirstUtilitylisten

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MakeFirstUtilitylisten last won the day on June 9 2017

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  1. An update: the Energy Ombudsman upheld our complaint and First Utility had to apologise and pay us £150. This was something of a derisory amount and my only consolation is that they also have to pay for the Ombudsman enquiry - about £350 I think - but I also do feel that the relationship between the Ombudsman and the Utility companies is rather too close. However, I really don't have the energy to complain about the Ombudsman! I do believe that my approach - contacting the organisations who shore up their reputation and who are answerable to the public in a much more direct way -
  2. Or call the Press Office: they are good at getting the 'Executive Team' at FU to react. Joanne Murefu, First Utility: 07885 966269
  3. Skye I am sorry to hear you've also had problems. Please contact Good Housekeeping. They were concerned by what had happened to me and First Utility got straight back to them to explain. But GH said that mine was the first ever complaint that they had received on FU. They promised that they do take this kind of thing 'seriously'- so I do suggest you get in touch. They are very responsive. FU rely on GH to shore up their reputation, so you may find that FU will respond quickly to this and your issue may get sorted. I hope so and it would be great to know if it works. Email:
  4. Quite, Leakie. Update on this; I spoke to the Energy Ombudsman today as First Utility didn't seem keen to give us a deadlock letter. They agreed that the case was so serious that they are taking it on without a deadlock letter. I am posting this so that other people in a similar situation can know that you don't always have to wait eight weeks or get the agreement of your energy supplier before you can approach the Ombudsman. I wish I had called them sooner. However, they did say that in engaging with First Utility intensively we have shown goodwill in attempting to reach a reso
  5. Well well. The fabulous, alternative universe that is First Utility. Today I got a letter from Fidelite: 'WARRANT OF ENTRY TO ENTER YOUR HOME' (in big letters) which, when I actually read the letter, was about their intention to apply for a warrant of entry. This is after the full apology and admission by First Utility that they were wrong to use debt collectors in the first place. It beggars belief. I am making a complaint about Fidelite to the CSA and of course, First Utility have said that they will make sure Fidelite don't contact us again - (why do I doubt that?) but they are just no
  6. Hi ajs, interesting that you have also been through the Executive Complaints Team. I had a response but it was inadequate and sought to whitewash what had happened; so I rejected it and the derisory offer of compensation and asked for a deadlock letter. I am sure they will drag that one out for as long as they can. But, I did get an immediate response from them after contacting the Charity. So that does work. I have had more contact from them today than I have ever had. And they have admitted fault re all the debt collection activity. But this has taken me most of the day. And my
  7. Well, I already have a result of sorts; so this approach does work. I had a call from First Utility's Executive Office and was told that an email was being sent (of course as this is FU it hasn't arrived yet) which goes into our case in detail. Apparently Phil Gripton (CE) and Ian McCaig are aware of this matter and it is being taken 'extremely seriously'. Well, we'll see. I've also discovered that Fidelite, the debt collectors, are members of the CSA and the FCA and they have a strict code of conduct to follow. It appears that First Utility should have informed me that
  8. Contact also Good Housekeeping, who endorse First Utility and whom First Utility feature on their website: Endorsements at GH: ghiendorsement at hearst.co.uk Press at GH: media at hearst.co.uk (sorry I am new so I can't post whole email addresses) and ask them if their brand isn't slightly tainted by association with First Utility's dark deeds. GH is a trusted brand whom consumers rely on; I don't think being associated with First Utility reflects well on them.
  9. Thanks Andy - I had to think long and hard to come up with it. But it has already made them sit up today. They are also recommended by Good Housekeeping Magazine - I am going to write to GH now and tell them what happened to us. I worry about people getting stuck in this nightmare alternative universe that is First Utility. Ofgem are essentially toothless; they just slap FU with a £50 fine or something. So First Utility know that they can act without limits.
  10. Hi We have been harassed with debt collectors by First Utility. We switched suppliers on 9th February. On 22nd February First Utility put a stop on our account for 8 weeks whilst the final bill was re-assessed. They sent debt collectors to our door on 27th February. The bill was paid on 3rd March. They continued to send many texts asking us to settle the bill. I continue to receive emails and texts harassing me for payment up to yesterday (16th March). First Utility promise to resolve the matter; then the texts and emails continue. They say our details have been wiped from the debt co
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