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About spinks37

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  1. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Good news to this thread - went to speak to my local branch of Abbey about the matter, instead of the in-human Customer Services Centre's in Bradford & London. My local branch was really reasonable, and the letter that I had received they said was something new to them too. They have agreed to refund the charges ..... and today they were refunded to my account!! SUCCESS Very happy with the result.
  3. Have gone into my local branch of Abbey National, where they know me well ................ and they said to put the request in writing to the branch, and they will seriously consider writing the charges off, or at least consider reducing them. They said they 'consider I am a good customer'!!! Am not hoping too much, but have faxed a letter to my local branch this afternoon and will await the outcome before taking any next steps! Will keep this thread updated as and when
  4. So do you think this is in response to the Court case last week against Lloyds TSB??? Or have they cottoned on to the fact that this site is fully behind Abbey customers complaining???? And would I have grounds to negotiate with Abbey, as I have the following accounts and products with them: E-Saver A/c My son has an a/c Have a second saving a/c for son's care needs Home Contents Insurance Child Saving Bond
  5. Having followed the advice in here, and sent the letter complaining about their charges on March 8th .... got the interim letter that 'we are dealing with your complaint .....' Today have had a reply from Abbey refusing my claim for £220 of charges back, stating "We don't believe that Abbey charges are unfair uder these (Common Law, Statute or recent Consumer Regulations)" But it also states: "If the complaint escalates into a claim in the County Court, we will review each case individually, and if we feel that our relationship with our customer has broken down completely, we may decide to give notice to close the account under the Terms and Conditions". Now what?????? Need to keep my account, but cannot realistically afford to lose £220 to charges. Any ideas????????
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