Thankyou to everyone involved Just made a donation

Thank you, the people on this site have helped so much You have helped both myself and my daughter on a couple of occasions You have inspired us both to take on these institutions and companies with tenacity Brilliant Thankyou

Hi, I have had a good result on this issue regarding the damage to my motor scooter. After appealing the claims handlers decision and the discrepancies in the freedom of information request from the council the council are going to settle my claim. The claims handlers asked me to provide the invoice again as they said they couldn't locate it. The cloud hel Thankyou for all the guidance and advice you have given me with this. It took several months and a snotty letter . Thankyou I will be giving a donation

Ok, thankyou, how would i be able to begin a claim, what would i need to do what do i need to do next

So the council have said in their reply the my FOI request that they had filled the pothole on the 29/6/21 after my incident which took place on the 16/6/21. But i took the photo's 9 days after the 29/6/21 showing that was NOT the case as the pothole was still there on the 8/7/21 and weeks later. Do i get in contact with the council asking them to explain this discrepancy and ask why they are not responsjble for the damage. Do i contact a solicitor, which i would prefer not to do due to costs. Do i contact a local councillor to highlight my case. Do i take it on the chin and walk away and accept local goverment are as corrupt as the rest of the vipers in parliament .

I am so annoyed by the blatant lies of sefton council. Do i reply to the email highlighting the fact that i have photo evidence which contradicts them saying the pothole was repaired on the 29/6/21. I have several photos of the pothole still not repaired on the 8/7/21 on my phone dated and what time they were took at. I have also gone through my emails to the council when i was in contact with the insurance department telling them i could send them other photos i had took of the pothole if they required them and pointed out on that email dated the 9/8/21 that the pothole had now been repaired. On the 10/8/21 i had a reply to the email i sent to the insurance department regarding the extra photos i took and was told that the photos i sent were fine and that they had now set my claim up and it had been sent to Gallagher Bassett the claim handlers. I await any advice you can give me and appreciate all advice to date

Hi, i think i should clear up any confusion over dates relating to this thread. On the 16/6/21 my motor scooter was damaged from a pothole in the road. My scooter was returned to me on the 6/7/21 from the bike repairers. I received my invoice for the repairs off the bike repairers on 8/7/21 and was advised to claim for the damage done to my scooter from the council. On the 9/7/21 i emailed the councils highway department with information of the pothole, the location and the date of the incident. After no correspondence for 4 weeks i emailed the council again on 9/8/21 and supplied photos of the pothole, the location and the date of the incident. On the 10/8/21 i received an email from the councils insurance team saying that they were now dealing with the claim. On the 12/8/21 i received an email from the claims handlers GB.UK saying that they were now dealing with the claim. On the 19/11/21 i received an email from GB.UK claim handlers denying all responsibilities and could offer no compensation. On the 22/11/21 i sent a Sars request to GB.UK claim handlers. On the 6/12/21 i received the information from the Sars request off GB.UK claim handlers. On the 22/11/21 i put in a FOI request to the council requesting information about the name of the contracting company who went bust and the company who did the repair and all corresponding dates etc. On the 7/1/22 i received an email from the council regarding the FOI request. They state that the initial defect was identified for repair on the 27/4/21 and issued to king construction on a 28 day repair. King construction goes into administration on or about 1/6/21. Works order re-issued to Dowhigh ltd on 20/6/21 and the defect repaired on the 29/6/21. Then it goes on to say details of alleged damage and request for damage claims was received on the 9/7/21 which was followed up by insurance investigation and subsequently denied. Im struggling to upload some documents as my macbook is broke and finding it difficult to access my icloud where my email correspondence and attachments are held in the cloud. I will try an upload a readable version as soon as possible. I know the council have told porkie pies on this as i have the photo evidence in emails submitted. Unbelievable I would just like to add that the photo evidence of the pothole was taken on the 8/7/21 and so shows that work's had not been completed as i took these after being advised by the bike repair shop to claim the damages for my scooter. Theses photo's were taken on my phone and details on my phone proves the time and date the photos were taken

This is the response from the council on my FOI request Response (all information to be supplied)(3).pdf

thank you , nice one

HI, thank you once again for all your help and guidance on this issue so far. i have emailed both the council and claims handlers this morning. The council i sent the FOIA request. The claims handlers the SAR. Interesting to see what will happen over this. Thank you. Of course i will be making a donation soon.

i understand that the SAR is best sent by post, Do i also send the FOIA request to the council by post as well, As i am aware a paper trail can be the preferred option, Or am i ok to email the council with my correspondence reference.

thank you for the SAR example, so its best to send that by post?

Subject Access Request to the claim handlers Gallagher Basset I have a correspondence reference for the handlers Please supply the personal data you hold about me, which i am entitled to receive under data protection law held in: Emails between xxxx and yourselves between 12/08/2021 and 19/11/2021. If you need anymore information, please let me know as soon as possible. It may be helpful to let you know that data protection law requires you to respond to a request for personal data within one calendar month. If you need advice on dealing with this request, the information commissioners office can assist you. Its website is ico.org.uk, or it can be contacted on 0303 123 1113 yours faithfully xxxx

hi, yes there is a reference number, but i can easily add the location of the pothole. i was going to ask if i send the foia directly to the highway dept of the council who i originally contacted as the correspondence reference i was given is to be used in all correspondence as directed , so i assumed it would be delivered to the right department.

foia request to the council to include correspondence reference: Dear sir or madam, Under the Freedom of Information Act 2000, please provide me with the following: The name of the company or contractors who went into liquidation and what date they went into liquidation. The date that the council became aware of the liquidation and by what means did the council become aware of the liquidation. The name of the company or contractors who the council had given the work of repairing the pothole. Provide all the information relating to the incident which was reported on 9/07/2021 in which my vehicle was involved including the damage to my vehicle. Provide information of how many motorists have claimed that their vehicles of any type claims were damaged as a result of poor road surfaces between 16/03/2021 and 16/09/2021 I understand that under the act i am entitled to a response within 20 working days of your receipt of this request. If my request is denied in whole or in part, i ask that you justify all deletions by reference to specific exceptions of the act. I will also expect you to release all non-exempt material. I reserve the right to appeal your decision to withhold any information or to charge excessive fees. I would prefer to receive the information electronically. If you require any clarification, i expect you to contact me under your section 16 duty to provide advice and assitance if you find any aspect of this FOI request problematic. Please acknowledge receipt of this request, and i look forward to receiving the information in the near future. Yours faithfully xxxx SAR to follow for the claim handlers

the claims handlers are "Gallagher Basset" im in the process of sorting my FOIA request for the council and SAR for the claims handlers, ill post it up when completed later on

hi, i will sort out the FOIA request over the weekend. 9/7/21 i first emailed the council through their website/ highways dept i outlined the incident and told them i had taken photos and wished to claim for damages. At this point i did not supply the photos in the email as i was unsure of the procedure. They supplied me with a reference number and phone contacts. I had no correspondence for 4 weeks so i emailed them again on 9/8/21 and this time attached photos of the pothole and location as well as the invoice for the repairs that had been completed. I got an automated response saying if it was related to an insurance claim the matter would be passed onto the authorities claim handlers who would be in contact in due course and told they have 3 months to investigate and determine liability. The council replied on the 10/8/21 and told me my claim was set up and has been sent to the claim handlers. On 12/8/21 i was contacted by the claim handlers whose name was given along with a reference number and phone contacts. At this point they mentioned i should claim off my own insurance as i would not have to establish legal liability. 19/11/21 i received an email off the claims handlers telling me they were unable to offer compensation.

hi , thank you, my apologies for the last post... copy and paste. i did provide the council with photo evidence of the potholes including the lane it was on, took from different view points, I also sent them the invoice for the repair to the scooter. They were meant to reply within 3 months which they didn't. Thank you for helping me on this, it is very much appreciated and i am intrigued to see what the outcome will be.

hi, thank you, the total cost of the repair was £460.95 On inspection found a large crack in the lower half of the RH fork stanchion and the silent blocks which support the engine were damaged and in need of replacement. Front infill panel and inner foot plate removed for access to the front forks next the front wheel, calliper and top front panel were removed for access to steering headstock nuts to remove steering stem so RH fork could be dropped out. Unfortunately, due to the age of the scooter Piaggio no longer produce the forks therefore, the RH fork was sent out for specialist aluminium welding to be carried to save the fork and ensure its structure. Once back from welding both forks were cleaned and painted and re-fitted to the steering stem. The steering bearings were adjusted and re-greased and the front end of the scooter was re-fitted and all bolts/axle torqued up to manufacture’s recommendations. To replace the silent blocks several panels were removed along with the foot boards, belly pan, leg shields, seat, rear rack and luggage box to gain access and the scooter was then supported from the frame and the silent block mounting plate could then be removed. Supplied and fitted new replacement silent blocks and re-fitted to the scooter. Re-fitted all panels, seat, rack etc; and all bolts torqued up to manufacture’s recommendations. Because of the damage the scooter was rendered unsafe to ride so had to be picked up from my home address and took to the repair shop by van. i did not need to hire another form of transport as i am retired but suffer from arthritis in my right foot so this was my only mode of transport as i couldn't walk any distance more than 100 yards. The incident happened on 16/06/21 and i was advised by the motorbike repaired to claim off the council. My scooter was returned to me on 6/07/21 and i first contacted the council on 9/07/21

i can't get my head around their response either...i highlighted the pothole to the council and they repaired it about a week later..baffled

hi, im after a bit of advice, my motor scooter hit a pothole the 9/07/2021 which cracked my front fork which required specialist alloy welding, i contacted the council to make a claim for the damage, i took photos of the pothole and location. They forwarded my information to the relevant department which dealt with the claims. i have just received a reply and i am left wondering what action to take next, i would be much obliged for any advice given. i have supplied the council with photos and the invoice for the repairs. merge.pdf

Hi Karmakat...check out my thread...i parked behind the HSBC bank in oct 2016 and got a ticket for not displaying a permit....read the whole of my thread...i took the parking company to court after they discontinued at the last minute and won costs for loss of earnings...take all the advice you can get from the members on this site especially ericsbrother...good luck.

hi...i was in the same situation as yourself in 2017.....i had no paperwork as it was all thrown...read my thread on maghull square parking...take all advice given on this forum and ericsbrother is very knowledgable...good luck

hi, emailed my local newspaper responding to an article about maghull square parking issues...told them about my recent court case etc...they are very interested as they want details and a photo....was wondering if anyone could give me some input as i am slightly wary...especially having a photo taken which i will decline ...

hi dx100k, it does say "will"..last paragraph of solicitors letter...correct me if I'm wrong