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margi99

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  1. Hello again, I send my letter 1st Class Signed for. I also decided to follow up on the phone call with M yesterday. This time it was J on the line. After asking my reference number and his identification questions, he asked me if I called them before, I told them yes I want to make sure that you cancelled my membership and he said yes we had and when I asked for e-mail confirmation they send me this: Sender: fit4less at hartlandsgroup Subject: Harlands Agreement: *******(and some numbers which I do not recognise) Dear Blah Blah Thank you for your call i can confirm that your account has been cancelled with no further payments For all Enquiries Call Harlands : 01444 449029 () Quote Reference :******* Office hours: Monday to Friday, 9am - 1pm, 2pm - 5pm Yours sincerely, Harlands Should that be enough? Or should I ask them to write specifically that my membership with Reference number *** is cancelled? Thank you
  2. Thank you everyone. I will keep you updated.
  3. Hello Slick, Thank you for the advice. My only concern is if I visit the premises they will say that my right to cancel has ceased because I visit the club (as stated above). I will keep you updated in regards any outcome.
  4. Hello Andy, And thank you for your promt reply. After having read the above article, I have 2 questions: 1. Should I send a letter cancelling my membership to Harlands (the address they have in the e-mail) or to Fit4less in Brentford? or both? 2. Since I am in my cooling off period should I wait for them to take the 1st payment or cancel my direct debit once it appears on my account. Thank you very much in advance for your help.
  5. Hello everyone, I signed up today the 13th of February with a gym membership with Fit4less in Brentford. I decided to do that online so I selected £24,99 per month no contract. I received 2 e-mails after subsrcibing, one welcome e-mail from the club and one with my DD information, the terms and conditions and other relevant information. After reading the e-mail and reading also a lot of reviews for this type of gyms I decided to cancel my membership the same day. On the e-mail they state 'Please note that if you completed this membership agreement whilst not in the club, you have a period of 7 days from today in which to cancel this membership. This right to cancel will cease once you visit the club, or the period of 7 days has elapsed, whichever is the earlier.' I decided to call them to cancel the membership. First time I talked to A advising me that they have not received my details yet and I have to call back tomorrow (at that point I didn't say the reason of my call). Second time I talked to M asking her if they have received my subscription and information she confirmed and then when I told her that I want to cancel she told me I have to call back tomorrow because they do not have all information (only name and bank details). After putting a bit of pressure she said she will check for me. After waiting for 6-7 min on the line, she replied back saying she will put a note on the system and cancel my membership tomorrow. When I asked her if I will receive a written confirmation she replied she can sent me an e-mail. When I asked her when she will sent it she replied between 9:30 and 5:30. Obviously having read a lot of information on this forum I do not have faith that they will do that automatically tomorrow. So what would your advice be? Call them again tomorrow or put my cnacellation request in writting? Thank you for your help. Kind regards,
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