I signed up today the 13th of February with a gym membership with Fit4less in Brentford.
I decided to do that online so I selected £24,99 per month no contract.
I received 2 e-mails after subsrcibing, one welcome e-mail from the club and one with my DD information, the terms and conditions and other relevant information.
After reading the e-mail and reading also a lot of reviews for this type of gyms I decided to cancel my membership the same day.
On the e-mail they state 'Please note that if you completed this membership agreement whilst not in the club, you have a period of 7 days from today in which to cancel this membership.
This right to cancel will cease once you visit the club, or the period of 7 days has elapsed, whichever is the earlier.'
I decided to call them to cancel the membership.
First time I talked to A advising me that they have not received my details yet and I have to call back tomorrow (at that point I didn't say the reason of my call).
Second time I talked to M asking her if they have received my subscription and information she confirmed and then when I told her that I want to cancel she told me I have to call back tomorrow because they do not have all information (only name and bank details).
After putting a bit of pressure she said she will check for me.
After waiting for 6-7 min on the line,
she replied back saying she will put a note on the system and cancel my membership tomorrow.
When I asked her if I will receive a written confirmation she replied she can sent me an e-mail. When I asked her when she will sent it she replied between 9:30 and 5:30.
Obviously having read a lot of information on this forum I do not have faith that they will do that automatically tomorrow.
So what would your advice be?
Call them again tomorrow or put my cnacellation request in writting?
Thank you for your help.