I had tried for eleven days to get the 247MoneyBox team to confirm a refund, they managed to do so just yesterday; however it took alot of complaining and threats of local radio, forum post et al.
I explained to them many times that this is fraudulent and that they are clearly making money off of my money by lending it to new clients. I explained many times that my bank were gobsmacked that it had taken such length to get any clarity.
I then proposed to them that if they do not process the refund (yesterday) that I will ask my bank to make a submission to the disctrict management team for recollections etc to force an effort for the refund to take place.
......after all this I was told that the funds would be processed at 1PM (yesterday) and in my account within a few hours.
The hilarious ,sad and most foolish thing is, I had taken out a loan from them to cover the refund (about 8 days ago)
I will dispute with them that I should not be charged full interest as this was a loan to cover their "stealing"
This case is now closed
All the best guys.