Hi all. Just a quick update. I called Hastings again yesterday and on Wednesday and I also emailed them to keep a record of everything. Then today I got a call from the customer relations department who were extremely sorry for the way my claim was dealt with and he couldn't be any nicer if he tried. Anyway, they increased the value of my vehicle to £820, then gave me £200 in compensation for my inconvenience, distress and their incompetence. I would just like to say thank you for all your advice. If I ever need it again i know exactly where to come. Thank you again

Today I got an email from Hastings. They are now investigating my complaint and want to resolve it within 4 weeks. If it takes longer they will be on touch no later than 29th Jan 17. I emailed the car hire company letting them know and asking how long they will let me keep the hire car for without me incurring any cost to myself. I'm thinking of contacting the 3rd party insurers to make them aware of the trouble I am beng caused as it may cost them more money. I'm hoping they will be able to give me a quote w are both happy with to save them any more fees and sorting it out faster. Would this be an option or should I let Hastings complaints department deal with it now? I don't have a great deal of fait in them as they have done absolutely nothing to deal with the claim so far.

When you say they have to put me in the same position I was in before the accident, is that a must or general practice. I will be emailing them in the morning AGAIN! I'm sick of being fobbed off. I will also be contacting the 3rd party insurance company as well to make them aware of the increasing bill for the hire car. Hopefully they will want to deal with me quickly and fairly. Thanks for the advise I will keep you updated.

To be honest I didn't know I could claim through the 3rd party until after I contacted Hastings. I have never had to do anything like this before so its all new to me. I have looked online and there is not really any cars with similar mileage and year and model ect.. It varies from £750 to £899 from what iv seen. The hire car company are Auxillis and have to claim hire charges directly from Aviva. That's who the 3rd party are insured with. I just feel like I am the one who has to do all the phoning around and as if I'm the one who is going to be at a loss for something I didn't do. I wasn't even in my car when it happened. I'm not sleeping, im stressed and I'm going to be inconvenienced. Iv got 3 children so its vital I have transport.

Hi. On 18/11/16 my car was legally parked outside my house and it was hit by another vehicle. It wouldn't lock so Hastings sent someone to tow it away. 2 days later I had a hire car dropped off and I was also contacted by a guy on behalf of Hastings who had 'evaluated' my car. He told me it was a write off and offered me £500. I told him I thought it ws worth more so he asked me how much I bought it for. I got it for £500 but my stepdad is good friends with the seller so got the price down from £900. I was then told that you only "get what you paid for it". His valuation changed to £800 then to £700 and he told me not to tell Hastings how much i paid for my car. A few days later i then got a letter in the post saying that i have to pay my excess of £250 as well as any remaining direct debit payments. I called Hastings to see if i could be paid out and use the money to get a car and then switch my policy over so that it didn't need to end. I was told i must either pay around £1000 or get a car to change my policy over to and they were my only options. I made a complaint through email asking why the valuation of my car wasn't a true valuation and why I was being put out of pocket for someone else crashing into my car. I waited over a week for a response and never received one. I sent them another email asking for a response and still no reply a week later. I got a call yesterday from Hastings direct asking what they could do for me. I asked if my policy could be put on to a car on my drive that has no tax or mot untill I get a car that I can use and was told I can but the people that deal with that stuff had their system down so to call today. When I called the claims department today, I asked if the 3rd party had accepted liability for the claim. They said no and called them while I was on hold to check again. I was then transferred to the total loss department to be felt with for all my other enquiries. I asked why I have had no updates or any kind of response since the claim and was told nothing. The girl on the phone refused to give me her email address so I could get her to confirm our conversation in writing. I said I wanted to dispute the valuation to then be told I would receive a cheque of £450 and its up to me wether I cash it or rip it up. I asked why I would be given a cheque if the claim was not settled to be told something about it being a legality. I asked what happens if the claim is disputed to be told I need to wait another 14 days while my car is re evaluated. I now need to inform the hire car company what is going to happen and it is up to them wether they take the car back and leave me without transport. I am now going to be left without transport for an unknown period of time, I don't know if I will be able to receive a fair valuation of my car so can get another one of similar age, size, mileage ect.. Basically my insurance company have sat on their back side for almost a month doing nothing, letting me call them and chase them up for answers. Any advise would help Tanks