Just wanted to update for those who have offered advice..
On Friday i spoke to the previous owner who confirmed the car had been serviced by a friend of his who was an Audi Technician but for cash in hand!
he also advised he told the dealership of this when he PX the car into them.. does this make the complicit?
I called the dealer after this phone call to advise i had spoken with the previous owner and that we know the history was not done in the network and that the service stamps were therefore fraud...
they still seem to think that if they can get the proof, (i presume parts receipts) that the work was carried out then its a complete service history,
even if done off the books and no one paid any tax on the cash in hand etc..
. and also how do i know the parts were even for my car!
really was not to happy about this.
Saturday had a call from the dealer who asked for another week to try to find the service history,
i explained that anything less than full Audi dealer history would not satisfy me and that would not be possible for them to find as it never happened at a dealer as we have both now spoken to the previous owner and he has confirmed it was off the books cash in hand!
wondering if they are going to manufacture some receipts from somewhere which is worrying me..
They did say that if they could not find the history they would buy the car off me and pay for the extras fitted.. (see below email received today)
Thank you for your time on Saturday last, and further to our conversation I have outlined our proposal as follows:
1. Allow Walton Audi 1 week to provide confirmation that the car has been serviced in accordance with Audi’s service schedule, to include confirmation of the gearbox oil change.
2. Service history is correct, Walton Audi provide 2nd Year Warranty and 2 free services.
3. If the service history is not forthcoming or incomplete Walton Audi agree to buy back your car on the following basis:
Refund the purchase price in full - £ 14750.00
Refund cost of fitted Sports Suspension - £ 900.00 (Receipt to be provided)
Cover the cost of Load Liner / Retention Charge - £ 130.00
Refit the original wheels / tyres and return 20” wheels
Provide Audi A6 free of charge for a period of 1 month from Saturday 17th December to minimise any inconvenience to give sufficient time to find a replacement car.
I trust this meets with your approval, and I will contact you on Friday 16th with an update and a resolution.
Thanking you In advance,
i dont want to give them another week as i am guessing i will not get the funds before xmas so my reply below
Thanks for the email and your proposals,
I just wanted to re-confirm what I said on Saturday with regards to the service history, and that even if the previous owner has receipts for the parts,
there is no proof that that they were ever fitted to my car as the work was not carried out at the dealership and has fraudulent stamps in the book.
The only way I will accept the service history is if it was carried out by West London Audi, which both you and I and Audi UK and Audi West London and the previous owner knows did not happen otherwise it would be on the system and we would not find ourselves in this position.
I am more than happy to pass this onto trading standards to investigate.
I also advised that the service Schedule for the gearbox should have been 38000 and the fact that the falsified information puts this at 48404 means that Audi warranty would not cover the gearbox. Audi UK have confirmed this.
I also advised that the previous owner told me on Friday that he did indeed tell Walton Audi that the car was not serviced by West London Audi and that a friend had done the services at the point of sale to you, which if true makes Walton Audi complicit
moving forward as you have already had a 7 days for investigation,
I feel the only option that meets my approval is option 3 and do not want to wait a further week,
I feel that we should move forward with this as soon as possible, as with Christmas 2 weeks away its almost an impossible time of year to me to be looking for a new car and would like to have the assurance of the money in my bank account should I find an alternative car before putting a deposit down.
I feel I am being more than fair with Walton Audi as really this should be a matter for Surrey Trading Standards to be involved with due to the fraudulent service stamps, and misrepresentation of the car in the first place, which at present I am happy not to involve if we can get a swift resolution.
Can I suggest that we start the process for option 3 immediately?
By Friday16th December
I would like the funds in my account (cleared)
I will transfer the registration number (online) back to the original -
I will Sign the Log book to put the car back Walton Audi ownership then I can get the road tax back
I am working from home tomorrow (Tuesday)
If one of your technicians wants to drive to my house they can swap the wheels over, as I have no way of getting them to you
I can also remove my property from the car
Give your technician the old number plates to refit
I hope you find the above acceptable and look forward to you confirmation.
Have a gone a bit to hard with this email?