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About Robbie101

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  1. UPDATE: Well I have some surprises for everyone reading this thread. I contacted Caroline Wayman Chief Ombudsman about my concerns about how my case was being handled. The Ombudsman Team leader looked into it and decided there were mistakes made and offered an apology. The case was looked at again in accordance with procedures and the original decision overturned in my favour against Barclays Bank. In this instance justice prevails. My thanks to CAG for providing an important platform and to everyone offering advice on this thread
  2. Hi Honeybee, not sure if anyone has experienced using the independent assessor set up to consider complaints about the level of service of the FOS, although this appointment seems in house. Thought I'd share my current experience of the FOS with others.
  3. I have a current packaged bank account complaint and can confirm the FOS's poor practises. Important info in my case was drip fed to the FOS from the bank without my disclosure. The FOS caseworker would ring me sometimes 5 days later than agreed. The caseworker would then ambush me on the phone about information I knew nothing about, hardly good advocacy at any level. The They could not even read a bank statement correctly which led to sleepless nights because the FOS caseworker attributed a 11k withdrawal to the wrong company making me believe fraud had occurred, that is unt
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