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About TheBloke

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  1. Update. In the middle of the night I have received an email from Paypal explaining that they have concluded their investigation into my case and have decided in my favour. They were able to recover the money paid and it has been credited to me... I called them and ask from where is the money coming from? The seller. The item was never received. Now it does, I suppose, change my approach to Parcelforce regarding compensation for time, trouble and aggravation. I still intend to be compensated. How should I approach it? Still write a letter of complain with the list
  2. Copies in pdf format Parcelforece claim lettersss.pdf Parcelforece claim letterss.pdf
  3. Hi I will redo the list but remember that I am using a spreadsheet from Mac. No Exel here. In the mean time, I've received a letter from PF asking me details of the thief: Parcel received? Item left with a neighbour? Driver left a card? Have I made any enquiries to Parcelforce? Do I included the list of phone calls at that moment? Doing that would let them know that i am recording every phone calls. Another point. Received a mail from the sender, from PF to him. I suppose that it it the letter i've received today, above. "They need a depot authorisati
  4. There is the list. Starts from the bottom page. The last conversation was with a new guy from management. He says that they will pay for what I've paid but nothing else. Certainly no compensation. Voice 225.3gpp New person from management call back. Now driver wont come back. Changes of circumstances. Sender has already made a claim. Claim the drivers boss has seen the cct. Lie Aware and admit of the wrong doing on the drivers part. The guy sounds very upset admitting it. They do not want to see the cct nor have copies any more. They wont replace the Macbook. Just the pr
  5. I paid the sender and the sender organised it. I have 10 recordings plus the CCTs of the driver. They admit seeing the CCTs, stipulating that the manager saw them with the driver. Only the driver came and watch them twice. The calls start from the 14/11/2016 until the 21/11/2016 I did answered that I do have 3 copies of each recorded conversations. Will do the list and post it Thanks
  6. They gave me the driver's number, 219. One of the two managers called me back asking me if the driver came back and solved the situation, therefore acknowledging him, pushing the driver to settle me with a cash. The driver will have to pay himself for his mistake, as mention by the manager. [recording] In the last phone call, the manager explains that due from changes of circumstances, the driver would not come any more. And I had to be in contact with "the sender", as they only deal with senders, although I am the one who's paying, How do I let them know that I have theses re
  7. http://www.parcelforce.com/conditions-of-carriage
  8. The same value of the price paid of £500
  9. Correct me if I am wrong, but as I paid using Paypal, I am not entitled to use section 75. The seller seems to be a good guy and is doing his best. But just doing what is required, no more. Unless I could show him otherwise. But for that I have to know how first..
  10. This is one of the answer send from Parcelforce "Thank you for your email and please accept my sincere apologies for the concern that this matter has caused and I can understand your disappointment. In light of the information that you have provided I have passed a copy of the email to the senior management team at the London East depot. Under no circumstances should a parcel be left unsecured and without being signed for. This would be considered to be a serious failure by the driver concerned. Should corrective action be necessary, the depot management team will implement
  11. The actual value is the Apple website. Parcelforce stipulates that only the sender can make a claim although I have been the one to deal with it and relay with the sender. I have, like I said, recordings of Parcelforce admitting wrong doing from the driver. Also, the driver admitting wrong doing and trying to offer me a cash settlement if I do not mention to his boss nor make a claim. Reason? He would loose his job. Also, Parcelforce management affirming that I would get a replacement with a new one and to not mention the value paid for it. I only have the CCT of the drive
  12. Hi I bought a year old Macbook [2015] from a private seller on ebay. Genuine, bought last year from Apple. Paid for enhanced compensation. Parcelforce left the parcel outside the 24h reception and signed for it. He said he was in hurry.. Driver said a woman signed for it. CCT proves that he dropped the parcel and left. First accused an invisible woman for signing for it, then admitted signing for it. The parcel, aka Macook, was stolen. All captured on CCT. Crime ref given but police has yet to come and take my statement and watch CCT. My situation is that I have a drive
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