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About Emily31

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  1. Thank you for taking the time to feedback about your visit on Friday. I am both angered and embarrassed that your night was ruined in the way your describe, and I can only hope you will allow me the opportunity to explain and do whatever I can to begin restoring your faith in our commitment to accessibility I will make no excuses; what happened on Friday night was unacceptable. We had scheduled 3 subtitled showings of Fantastic Beasts & Where To Find Them in it's opening week - Friday 18th November at 00:01 & 11:10 and on Sunday 20th November at 6:10. The 8pm showing that you boo
  2. Cheers for the heads up. It is Guildford Odeon. How do I edit my thread? And also, how do I tweet the article? Clueless heh!
  3. Me and my partner booked tickets online to see Fantastic Beasts and where to Find them. On the Odeon Guildford website it stated that the 8pm viewing was subtitled. (We are both deaf and need subtitles to follow a film) We turned up on the night of the screening, 18th November 2016. I always check before we go into the screening that it is actually subtitled as in the past we go, only to be told there are no subtitles. I ask the staff, is the film at 8pm subtitled? He goes on to say no. I ask why? He avoids the question a number of times. I ask him again, and ask
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