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About billywonka

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  1. half of it is back so far - apparently they need some more time to get the remainder of it processed which they said should be sorted for close of business today - they have refunded 18 months so far - just the earlier ones still to be refunded which are from 2012-2013 - they have refunded all of the 2014/2015 payments
  2. spoke to them yesterday around 2pm - requested to speak to their manager to make a formal complaint - she took all details and logged a complaint and said she would look into this and call me back as soon as possible. Had a call back within the hour advising the money would be in my account by 4pm and they apologised for the delay and mis information from other departments
  3. Will give them a call and let you know what they say - been doing a bit of research online and Nationwide seem to use the 10 working day tactic quite a lot
  4. B Yes that's exactly what im thinking Martin - as the DD guarantee states if you receive a refund your not entitled to you must pay it back when the organisation asks you to - doesn't matter who I speak to on the phone they are all unwilling to help me - every time I have called I have asked to be put straight through to the indemnity department when I quote the guarantee the agents I speak to seem to acknowledge this and agree it is correct but keep fobbing me off stating this only applies to current Direct debits which have came out recently - as mines is from
  5. I called and spoke to Nationwide again this morning - advised them of the DD Gaurantee and quoted it word for word to the agent I had spoken to. She then advised me that there are notes on the system regarding my previous phone calls and at this time there is nothing more they can do to help me as the bank are still "working within their timescales" I asked the agent what the notes said and she advised me that "as the DD indemnities are outwith their 13 month period the bank needs time to investigate it, they need to go through archives and the DD payments which were tak
  6. I have processed a Direct Debit indemnity claim with nationwide for a number of unauthorised Direct Debits from the one provider. whilst going through some bank statements before my house move I noticed that there were monthly payments of £28.00 coming out of my account for 3 Mobile. I do not have a contract or any dealings with 3 mobile neither do any other household members; my nationwide account is also in my sole name and not joint. the £28.00 per month payment has been deducted between 01/11/12-03/11/15. With it being such a small amount I had never noticed t
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