This is the email I sent to the admin:
Regarding the car dealer of the used car I bought gone wrong, he hasn't sent me a written notification of refusal of my rejection of the car. After looking on local groups on facebook I found the registered director of Haris Motors Sales Ltd (based in Middlesbrough) and contacted him directly to have some sore of written communication. Here is the conversation I had with him yesterday:
I understand you got my letter regarding rejecting the zafira I bought of your sales court last Monday, as I messaged your staff I made arrangements to return the car tomorrow. Can you please confirm if my refund will be available also tomorrow?Many thanks.
No am sorry there will be no refund. You have bought a car for £500 that is fully road legal and road worthy. We reject Your request and will not be refunding you as we haven't a valid reason to. We have also sent the log book off so your are now the legal owner. We are here to work with our customers but in this case we believe you have been sold a vehicle in good faith which more than meets all the necessary requirements. I am sorry we couldn't help further. If there's is anything else we can help with please ask. Please do not return the vehicle as we are not held responsible for its security. Thanks Haris motor sales
As I explained in my letter, the car has lost all its coolant whilst parked on my drive, I haven't drove it. I explained this also to your staff and he wanted to come to my address to topup the coolant which wouldn't help as the car has a fault and doesn't hold the coolant. I'm trying to follow current legislation to return the car as I have the right to do so within 30 days of the purchase as you also know. The car is not road worthy as without coolant it will overheat, therefore I'm returning it using special transport without driving it.
Yes you said it didn't have anti freeze/engine coolant in or not enough. We Believe it has had it IN if not we have offered to correct your alleged problem. I am sorry but we reject your refund request and will not be accepting the vehicle when you send it and will not be responsible for its safety / security etc. How ever as a good will gesture for your peace of mind we can send some1 to top your water up which is usually a check that all drivers must do. Thanks
I already did so, toped up 3 times within the week the car was parked, I really don't want to create a bigger issue of this dispute, I purchased the car in good faith also, accepting the wear and tear on the car body and other minor faults, but the car not holding the coolant is not to be expected and is a major fault.
I'd be even willing to purchase another car at Haris motors as I do need one urgently.
I will contact u tomorow
I had transport booked for today to take the car back there but canceled it because I took his comments as a threat and the car would be damaged beyond repair and he hasn't been in contact today, as expected. It's a zafira from 2004, low budget car as I can't afford to pay much more, his reluctance to inspect the car tells me there's something very wrong with it. Please advise?
I found in the companies house the record for the business and sent 2 letters to reject the car: one to the forecourt where the cars are kept and another to the directors address.
The letter sent to the directors address was signed as received by his wife.. connection I made through facebook because they have different surnames.