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About ufonline

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  1. My track record in terms of payments if really good. Had I known that the account is in my name I would have dealt with the matter swiftly to make sure this doesn't happen. I simply did not know. I lost contact with my ex- and she was using the phone not me. I thought the transfer was complete once we both called Vodafone. I didn't look back after that until now when it shows up on my credit report.
  2. Hi thanks for this. Really appreciate it. I am writing the letter now. Yes at the time of taking out the contract I was living at one address and then a week later I moved to another place. So Vodafone may have written to the old address which they had on file but I wasn't getting that post. Could they not have e-mailed or called me? What do you advise?
  3. Hi At the time we made the phonecall to Vodafone, the direct debit transferred fine. So the money stopped coming out of my account and the direct debit was changed to her account. The account ownership however, hadn't. That is what I didn't know. I thought it was all clear, that both DD and account were no longer in my name. Thanks
  4. Hello all, I just joined this forum and I'm looking for advice on an issue where I really feel hard done by. Let me explain. Back in September 2014 my ex wanted a phone. We were out and at Carphone Warehouse she said she wanted a phone. However, at the time she didn't have her bank card with her, because the old one had expired and she was waiting for a replacement to come. Me being the gent I am decided to take out a contract in my name and gave my direct debit details. It wasa Vodafone contract. The man at the shop said that after 3 months, we can call Vodaphone and do a
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