I'm sure this has been answered somewhere on here so forgive me if anyone has to repeat themselves.! I have a remaining debt to Sunny of £500. Last year I started to try and pay back £25 back a month. I couldn't pay it back at the time due to other debts. I remember I did I&E over the phone at the time with a very nice lady and the £25 was accepted. They now keep phoning me. I did answer the call in the end and got some man at the other end who wanted me to do the I&E over the phone again. This time I said no, I wouldn't do this over the phone I had already been accepted for £25 so could I continue with this. He said he would send me a form and ignored the fact that I had an original offer, which I assumed was voided due to my not paying. This was over month ago now and he has not done so. They also keep phoning me but I have been told not to speak to them on the phone. What can I do now. They do say that emailing or writing to them does no good as they do not pick up email or letters which seems a bit odd to me. Any advice would be appreciated.