I'm new here but I'd firstly like to thank those who put the time in to advise others
I feel like I'm being taken for a fool by a company after numerous faults to electronic goods I purchased online, I'm based in NI and the retailer is in England. I spent £1200 on goods from the company, only for 2 of the parts to need sent back to manufacturer for repairs within the first 6 months of having them. One of the parts has now been returned 3 times to the retailer, giving a total 4 returns within a 12 month period.
The retailer is refusing to replace one of the parts which has been sent back 3 times, I don't feel I should have to settle for repaired goods especially within the first 6 months given that they were purchased brand new.
I was given an excuse that because I paid them off on credit I am treated differently. Everything has been paid in full already, so I'm in debt to no-one.
Their customer services director ignored my e-mails for 6 weeks despite phone calls and promises of a reply. So far she has offered me 3 months extension on my warranty for these parts which I don't think is acceptable at all given the inconvenience I've went through.
At the moment they still have one of the parts and I've been using a loan unit for the past 2 months or more.
Could someone advise what I should be entitled to? I don't want to get my information mixed up from what I've read on google. Thanks!