Hi Slick, Thanks for replying once again, I will type this up and send it off tomorrow. Do I need to include any medical reports with the letter or should I wait until they ask for these? Thank you

Hi again Slick, I think her name began with J? She didn't introduce herself and she didn't really seem like she knew what she was doing. I told her I had signed up in January and that I could no longer continue with the membership, I said I had medical proof if she needed it and she said that she would put a note on the system. I called and they said there was a note on the system but only that I spoke to someone, there was nothing that said what it was about. I thought it was convenient and she was lying, but two people have said that there is no proof that I went and spoke to her about cancelling.

Hi Slick, Thanks for your fast reply. I told the woman in the gym itself about the problem about three months into my contract, the money came out on the first of every month. The last time they took the debt was the following month that would have been 1st April, they said that I still owe them two months worth in order to fulfill the contract. ARC have just messaged me again saying I need to get into touch with them before 8pm tonight. What happens if I don't? They have already threatened court action. I don't know what more they could threaten me with, I have told them the debt is in dispute but they are still contacting me.

Hi, I joined DW Fitness back in January and was fine with my contract for a few months before I began developing chest pains. I had no history of heart problems at the time but I did have a family history so I thought it was worth checking out. I was then referred for ECGs, Echocardigrams and a whole manner of tests over the next three months whilst being told that I wasn't allowed to continue exercising because it was putting stress on my heart. I explained this to the person in the gym and she said it was fine, I had grounds to cancel since I was already three months into my contract I only had three to go. It also states in the terms and conditions that I am able to cancel if I go into the gym and speak to a person. The tests revealed that it wasn't anything sinister and I still have them all on file, but now DW are saying that I never cancelled and they knew nothing of my medical condition. They are sending me emails saying that I needed to pay the final three months and that they have now added fees on top. I have recently had a letter stating that they will add around 120 pounds onto the debt in 14 days if I don't respond then they will take me to court. I have called them and been waiting on the phone for 45 minutes to speak to them before the woman rudely told me that there is no information stating that I had cancelled and that I am lying so I have to pay. I have the medical reports to back me up but I have no idea what to do or if I have to pay it because I'm in breach of contract. Any help would be greatly appreciated, I am terrified they are going to send me more letters telling me the bill is even higher. I am currently receiving daily calls from ARC telling me that I need to pay, it is less than 70 pound that I currently owe, I don't know why they are being this rude.