Update. The letter to Head Office has done the trick, reply below, many thanks to all who gave advice. "Good afternoon Thank you for your letter Your membership has now been cancelled and Harlands have been informed not to pursue for default charges. Please ignore any further correspondence from Harlands as it may take up to 14 days for them to process our instruction. Please accept our apologies for the inconvenience this matter has caused you. Head Office Enquiries Head Office Xercise 4 Less Unit 1, Kirkstall Industrial Estate Kirkstall Road Leeds LS4 2AZ "

Thanks for all the advice. I'll ignore Harlands and instead send a complaint letter to the Gym's head office. My Daughter has already received the first penalty charge letter, with the threat of another charge. Social media complaints may be the way to go as well. Stephen

My daughter cancelled her membership by sending a letter to her X4Less Gym, then cancelled her DD a month later. She recently received the Standard Harland's letter saying she owed a month's membership with their standard threats of Admin fees. She was outwith the main contract period. We wrote back to them, after looking at advice on this site, and told them she had cancelled and we wouldn't accept any fees. We enclosed a copy of the cancellation letter. Today we received a reply from Harland's, their reply was: "We can advise the Xercise for Less do not deal with cancellations by letters, in fact you would be required to provide them with 1 months notice via their website under the FAQ section" my highlighting. I found this statement incredible, no cancellation by letter, it goes beyond all common sense. I'm planning to write to them to highlight how ludicrous this statement is and tell them my daughter isn't paying anything but wanted to run it past the Forum first. Any advice appreciated. Thanks, Stephen