Hi Slick She's isn't worried about retaining membership, as you say she may not be able to reliably make sure the money is available in her account.

Bit more information from daughter When you cancel the gym membership you have to do it online, she has had the following email response from the gym. Hi ... Sorry you have been experiencing problems with your payment. To cancel you will need to pay what is owed on the account. I have contacted Harlands and asked them to remove the late fee. If you call them after Wed you will be able to make payment so they can close your account. Etc... I have advised her not to call them although she did email back and ask what the account balance was. I have told her not to contact the gym any more Thanks

Hi Slick and thanks for the prompt response. I don't think any money has been taken out of the account based on the fact that since the 1st attempt the money they have tried to take out has increased and the funds won't have been in the account. She signed up at the Gym but this was still done on the internet at the gym, according to the conversation I had with her the reception at the GYM scrolled to be bottom of the T&C's and asked her to sign the screen (This had to be done with a mouse, so I doubt the signature bears any resemblance to her actual signature) I did ask her about the DD mandate as i agree with you that's normally when you would advise when the money should be taken but she doesn't seem to be aware that any date was agreed, however I will check with her again.

Hi All Spent sometime reading through a number of posts and get the general gist about Harlands, however I just wanted to add my daughters story to the mix and make sure we are dealing with this correctly. 1. She joined the gym on on the 19-05-2016, at no point in this process was she given a view of the T&C's 2. A welcome email was sent but this did not advise when the DD would be taken out 3. On 02-06-2016 they attempted to take the monthly fee out but the DD failed (She is a student so money is sometimes tight) 4. On 13-06-2016 they attempted to take the monthly fee and an admin fee which also failed. 5. An email was received on the 15-06-2016 advising they would take money out on the 13th (Yes 2 days late) We are now getting letters with the usual Debt collection agency etc.. which so far have been ignored. The DD and the GYM membership have now both been cancelled (today - 1st time I was aware of the situation). I think at worst we would be liable for 3 months membership (19-05-2016 - 19-08-2016) bearing in mind the 30 days notice period.