Having this on-going problem with SCS.
ordered 2 leather sofa's,
first delivery was a mess - the delivery team damaged my property as well as the sofa's.
I initially refused delivery until SCS assured me the sofa's will be replaced, which they where recently.
Sofa's where fine but they are sagging after a week of use
- not what I was expecting from £3000+ worth of sofa's.
Is there anything I can do about this?
The damaged to my property is still to be resolved - damaged door frame/wall/skirting/scratches/etc.
After 20 weeks trying to get compensation I was offered £60.
Which I rejected and reiterated
the damage as SCS did not seem to understand the amount of damage which was done by their delivery crew
- I rejected this 2 weeks ago via email as it was via email I received the offer
but it seems like I am being ignored now
- I have sent them many pictures of the damage.
At a loss of what my next step should be
- Any help would be appreciated.