Avoid this awful company at all costs. BES Utilities and their so called "3rd party" brokers tricked me into a 5 year contract by lying and impersonating the account manager at my energy provider by name, which I had foolishly told them thinking it would get them off my back. After a really stressful month of communicating with the downright insolent staff at BES Utilities, trying to escape their fraudulently obtained contract, I was happy to pay a £400 termination fee which they offered as "a gesture of goodwill". They had initially demanded 5 years of estimated usage and had already estimated about 10 times the actual useage on our first bill. That was 3 years ago and now they've been fined by OFGEM and I have my money back but despite that it seems nothing has changed and it's business as usual at BES Utilities. It's outrageous and they should be shut down.