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About Deee

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  1. Quotation of repairs is £1949 which have been approved my hastings, my excess is £100, why is it so hard to get a settlement when you guys have beated me around the bush, left me wasting my time for one whole week and missing work and vital income! Promising a service but then withdraw on more than one ocasion, i have an ongoing complaint now with hastings themselfs and will be taking this to the fos as this is unacceptable.
  2. Hi can you rearrange a call back for me, i called back but dont think ive been put threw to the right team. And i did not recieve your email. Only one i had was to hand in driving license documents. Well all your calls are recorded for training and monitoring purposes. And im quite suprised at to what you are accusing me of! 1. You said my car was repairable and You fowarded me to albany 2. albany instructed me on two different occasions from two different garages that they will pick up my car and give me a courtesy while my car was being repaired. They have a 24 hour period to w
  3. How earlier can i ask for their final response. The reason being i work 12 hour shifts 8am to 8pm, already have taken a week off work and dont have the time anymore until two weeks time. Also they have promised on numerous occasions to pick my car up and provide a courtesy car, but always cancel or say they dont have a courtesy car available, this happened on two occasions at the begining. Had advisors telling me they will personally outsource one from enterprise and will definatly be available. Im really fustrated and had enough of wasting my time trying to get a repair done from them. T
  4. Ok so an update They did not phone me back within 24hours from a manager and had to chase this up again! Funny enough that today i was able to talk to one straight away and yesterday it was "wait 24hours". That aside, she could not do anything for me what so ever, than what was already being offered which was again use the albany garage or your own. I cant do etheir i work 12 hours shifts and have already taken a whole week off work to sort this out and the next time im able to take it to the garage is in 2 weeks and even then they will have to add me to the waiting list. Ive
  5. Thanks martin, i also had no reply tash/joe I have since taken it to my local garage and no futher damage was found and hooked up a diagnostic machine and no accident related issues.
  6. Hi tash/joe I have replied with the required info. All i want is to save money and time on this as i have given enough of it already which probably wont be reimburesed. A cash in lieu is the ideal situation as i do not have time anymore to spare on this. Whether it be to find a new garage or to give time on repairs. I just want to be compensated. Hope to hear from you soon Deeee
  7. The aia reports states my cars value at £2400 and repair costs at £1900
  8. Thanks for your help as i am left in the dark here
  9. I am thinking of going down the fos route, as i believe they will be in my favour, i trued explaining this to hastings as it is extra cost for them also
  10. Please excuse my spelling Hi on the 5th of june 2016 i was involved in a accident, which is a possible fault claim however this is still under dispute as i do not believe i am at fault. i called up hastings the next day to register my claim, they deemed my damage repairable and suggested i use a company called albany, the worst mistake i made. They also agreed my car was repairable. I was told i would have my car collected and given a courtesy car within the 24 hour time limit albany had to adhere to, I registered with them at 4pm on 6th of june and was told
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