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deer

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  1. Hi there I don't know whether I should have started a new thread... I get completely overwhelmed with all this. Everything went quiet with Npower last year so I just buried my head in the sand and now I’ve got DCA on to me again. They have suspended collections for a month as I’ve told them this is in dispute. I don’t want to sue Npower – I can’t afford the time or money, I just want them to write off the debt (as they should have done after the Ofgem fines) and leave me alone…. In a nutshell I want to write them basically saying I have evidence of all of our correspondence, in
  2. One other thing to note is that I don't know what form of contract we had. I just telephoned when we moved in and then never heard from them, which is why I kept complaining. Was never sent a welcome pack etc etc, Have never signed a contract of any sort.
  3. Hi Stevie Apologies for the delay in responding. I do very much appreciate the time you have taken to look into this. There is a lot to try and get my head around and with 2 young children I am very time limited. I have responded to your points below. However I am beginning to consider more your point about letting them take me to court as the process you outline of taking legal action myself is so daunting, costly and time consuming and I don't have lots of time or money! I have also checked my credit score online and it appears to be fine so although they have said they'v
  4. Sorry for any confusion I've caused by starting another thread. Here is my reply that I sent you earlier on the Npower nightmare - help needed to make legal claim that I started yesterday. Re: Npower nightmare - help needed to make legal claim Thank you Stevie for your reply. I am working my way through the links you have posted. Some of it does not apply as we have left the property and they weren't trying to fit a prepayment meter in our case. The Lisa Ferguson case is very interesting. I think the first thing I need to do is a SAR request by the look of things. I ha
  5. Thank you Stevie for your reply. I am working my way through the links you have posted. Some of it does not apply as we have left the property and they weren't trying to fit a prepayment meter in our case. The Lisa Ferguson case is very interesting. I think the first thing I need to do is a SAR request by the look of things. I have started another thread ' Can I sue Npower for harrassment through the Small Claims Court? - Legal advice needed pls' as I hadn't realised there was a Facebook group called Npower nightmare and I think the title of this thread that I've started may get ove
  6. Apologies that this is a long post. This is my first time on any kind of forum. I have tried to summarise but my 2 1/2 year dispute with Npower over inncorrect bills been a complicated and very distressing process. I will be very grateful indeed for any advice on how to proceed legally through the Small Claims Court... We moved into a flat in Sept 2013 and when I called to give Npower the opening meter readings I asked to confirm what meter and tariff we were on. I was told it was an Economy 10 meter and noted down from the conversation that there were 3 cables which would give a
  7. Apologies that this is a long post. This is my first time on any kind of forum. I have tried to summarise but its been a complicated and very stressful process. I will be very grateful indeed for any advice... We moved into a flat in Sept 2013 when I called to give Npower the opening meter readings I asked to confirm what meter and tariff we were on. I was told it was an Economy 10 meter and noted down from the conversation that there were 3 cables which would give a Day rate, a Night rate and a Heating rate for the 3 night storage heaters with timings for whe
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