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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

springything

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  1. springything
    so a claim form is what I'll receive if they decide to involve a small claims court? thanks
  2. springything
    ah yeah I thought that might be what they were getting at... so if I just leave them they'll probably leave me alone now?
  3. springything
    Hi So I've had a response from Athena and it says: Dear Mr XXXX Thank you for your email in regards to the above parking charge. Unfortunately at this stage we are unable to review your appeal as it is past the 21 day time frame in which you have to appeal. However on this occasion we are happy to accept the reduced charge of £45.00 as full and final settlement. Unfortunately our automated services will only accept the higher rate at this stage. You may want to use our other methods of payment. You can either send a cheque or postal order to Athena ANPR Ltd, Po Box 4758, Ascot, SL5 5DJ. Cheques should be made payable to Athena ANPR Ltd. Please do feel free to contact us with any other questions/queries you may have. Kind Regards For and on behalf of the Customer Service Team Athena ANPR Ltd This seems a bit of a strange answer since they're stating the appeals process lapsed but that the fee could be reduced by 50%...
  4. springything
    Hi Thanks for the reply. By original letter I assume you dont mean their original letter to me? Just the email you suggested saying "No contract offered to consider so no possible breach. Any further demands by your company will be treated as harassment". ? On the original 'Civil parking charge notice' the appeals section states that they must be made within 21 days of being served the notice, does that mean that if I appeal now outside of that time if it goes to court my appeal will be seen as invalidated? Thanks
  5. springything
    Hi Ericsbrother Thank you for your previous advice on appealing against athena. After getting no response from Lidl I sent the appeal email to athena. Then some time later I received an Overdue reminder and then a Final Demand from athena for the parking charge, pdf's are attached. Upon investigation it seems my appeal email had bounced and I had not noticed at the time. Now that their wording includes reference to Schedule 4 of the Protection of Freedoms Act 2012, and the fact that I've received these further letters, change how I should proceed? Should I just re send a simple appeal email regarding no contract being formed as previously advised? Many thanks letters.pdf
  6. springything
    Hi, ok I'll wait for Lidl to respond then.. Was that draft to athena suitable though for if I have to send them an appeal? Cheers
  7. springything
    Many thanks!
  8. springything
    how do I edit the above to remove the details I shouldnt have included ? :s the 'edit post' button on the bottom right has disappeared
  9. springything
    Hi Eric, have drafted an email to Athena, do you think it's appropriate and will work? To who it may concern I am the registered keeper of the vehicle with registration number XXXX XXX and as such have received a 'Civil Parking charge Notice' with reference number 000XXXXXX from Athena ANPR ltd which purports to invoice a parking charge as a result of the vehicle being left in the Lidl supermarket car park on Queens Road in Attleborough, Norfolk, on the 24th April 2016 for longer than an allowed duration of stay. I have reviewed the documentation and the signage in place at the car park in question and appeal the claim on the grounds that the signage does not legally create a contract between Athena ANPR and the driver of the vehicle which can have been been breeched and result in the unreasonable charge which has been requested. The details on the signage contain no core terms of a contract, therefore no contract was able to be considered by the driver of the vehicle on entering the car park and as such no breech of contract resulting in a charge could have occurred. As requested by the documentation I am appealing this charge within the 21 days of receiving the notice and using an acceptable communication channel. Please desist attempting to retrieve monies from myself as keeper of this vehicle by misrepresentation. I recommend it is not worth your time attempting to intimidate me into paying this unreasonable and false charge. Regards
  10. springything
    That makes sense then. do you know if any issues could arise if I use email to send the appeal letter rather than paper mail? Cheers
  11. springything
    hi thanks for the reply. I'll contact Lidl cheif exec etc. With Athena, is there a specific point for making the appeal compared to just ignoring them if they are going to reject the appeal anyway? thanks
  12. springything
    Hi Again I popped back to the store with the NTK and spoke to a Manager who contrary to what I was told last week said he couldnt do anything about just getting the invoice cancelled.... Now over a week since receiving the NTK, should I have appealed by now or something? Thanks
  13. springything
    ooops I meant parking charges not fines :S
  14. springything
    Hi Erics brother Have grabbed some photos of the car park signage: Image 1 shows the car park entrance where there is the sign (shown up close in image 2) on a lamp post. it's quite high up to read from a car and whilst it's on the lampost it's not directly lit. The wording doesnt seem to follow the "Red hand" rule (if that still applies, i.e have they taken every opportunity to advertise the unreasonable level of fining which is in place?) Image 3 shows a more detailed notice, which is by the shop entrance (not directly lit) and on a few other lamp posts around the car park. Whilst there I spoke to a deputy manager of the store about parking fines there and he said if I had been there to do some shopping (before leaving my car) they'd be able to call up Athena and tell them to cancel that charge; I'd just have to go back with the NTK letter itself. He seemed to imply that they have done that for other customers in the past, but might there be a possibility that by asking them to do that Athena see it as an admission of liability and pursue the matter further regardless? Many thanks in advanced for your advice! Car Park Signs.pdf
  15. springything
    thanks to whoever rejigged my Pdf into 1 document and blanked out the details I had missed on the second page! Have read over on kumberly's post some advice about just ignoring them completely as they are likely to ignore any appeals etc, would that apply to me also? Cheers

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