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kylie_smiley

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Posts posted by kylie_smiley


  1. No. I read back and realised I hadn't made that very clear - my apologies.

     

    All letters are from Harlands

     

    1. Dated 14 dec 2015 -tells me my bank has informed them my direct debit has been cancelled which means they couldn't collect my 'last' instalment due 26 Feb 2016

     

    2. Dated 29th Feb (but not received until 4th March) a letter saying I had not contacted them and informing me of an admin charge. Also informing me that if I wanted to settle by post it shoutout get there no later than 7 th match which would have been tricky as I didn't pick up the letter until I got home at 5:30 that Friday night.

     

    3. Dated 31st match and received today. Another letter adding an admin charge and stating they will have no option but to take further steps to collect the balance of £62.99. Asking me to call them, which I tried to do but couldn't get through. Says I need to contact them by 14th April or my balance will be passed to a debt recovery company


  2. Hi, slick. I don't have a copy of the terms and conditions - none were emailed to me and I can't recall whether they were offered for me to read at sign up or not.

     

    I signed up on 29th November and received an email confirming my direct debit details and then received a letter from Harlands dated 14th December saying they hadn't been able to take my direct debit and I should get in touch with them. Which I scoffed at, as I knew my first direct debit shouldn't have been going out until 26th February. .

     

    I've filed that letter somewhere very safe (currently hunting it out) but have the letters that followed on (one of which arrived today) and that I subsequently ignored!

     

    I haven't spoken to them at all as of yet.


  3. Sorry, I can see there are many threads about this and I have searched but can't find any advice specific to my issue. I joined simply gym online in a period before a gym was actually open (joined at the end of November and gym due to open at the end of February) I decided it wasn't for me after all and simply cancelled my direct debit (I know, I know...!) I received an email on joining saying that my first direct debit would be taken on 26th February.

     

    On the 14 dec I received a letter stating they had not been able to collect my direct debit (true, I'd cancelled it) and that I needed to pay it. I did ponder why they had tried to take my direct debit in December when a) the gym wasn't open and b) they'd said no direct debit was due until 26th February. There was no joining fee as I recall, as it was a pre opening offer but I think I was out of the 7 day cooling off period - can't find the information about that at the moment.

     

    With the magic (!) of Christmas I completely forgot about the letter and did nothing 😕

     

    In fairly certain I don't have to pay the admin charges (now up to £50) but I'm not even sure I need to pay the 12.99. Should I make telephone contact or send a recorded letter? Any advice, please?

     

    It was a month by month contract.

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