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Minesamalbec

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About Minesamalbec

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  1. Hi everyone. First time for me posting so be gentle. I've just been time barred for my packaged account complaint by the RBS and FOS as they say the bank has told them they "would have" sent me 'refresher packs' in July 2009 and March 2010 so I should have complained within 3 years from then. I'm struggling to understand how anyone's complaint can possibly succeed if the Bank sent out these 'packs' over three years ago. My original complaint is that they upgraded my account without my knowledge in 2003, at a time when I was in financial difficulty and would not know
  2. Hi everyone. First time for me posting so be gentle. I have read this thread with interest as I've just been time barred for my packaged account complaint by the bank and FOS as they say the bank has told them they "would have" sent me 'refresher packs' in July 2009 and March 2010 so I should have complained within 3 years from then. My complaint is that they upgraded my account without my knowledge in 2003 and at a time when I was in financial difficulty and would not knowingly pay more in bank charges. I'm keen to know what is a CCL letter that is mentioned earlier
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