Thank you all very much, Like the chap on the phone at Action Fraud, PayPal is definitely not PAL LOL

Hi Guys, I sold an item back in November via eBay. Customer then opened a PayPal case for SNAD in February and PayPal informed them that the item should be sent back to me, once it was sent back, they issued a full refund. The item arrived back broken and I called them up, I was then informed to report this to ActionFraud which I did and to provide them with the Ref #. I did this but this was not enough, they want a letter with Ref #, I am chasing Action Fraud for this. Everyone at PayPal says something different, one chap said the Ref # is enough, then another said I need the letter headed paper from ActionFraud! these guys Akinika have sent an email, of course I have not contacted them but I just had a few questions: Can these guys affect my Credit Rating, I never had no issues before and I don't want any sort of mark on my Credit Record. Do these guys have any power at all, reading the forums, I see they referred to as potless DCA, Any help would be much appreciated, Regards