Thanks. I might try talking to BT but that's not always easy in my experience either

Hi I have a letter from Moorcroft Group PLC saying they are attempting to contact me (my name and address are on the letter) regarding a personal matter and my address has been provided as a possible address for their customer. It advises me to call them if it is me but also to call them if it isn't so they can update their records. There is a reference on the letter which means nothing to me and I am almost 100% certain I do not owe money to anyone that is not currently being paid. Is there any way I can find out what this is about without calling them as I am very reluctant to do so after reading various forum threads. Any advice on what to do would be helpful. Thanks Just been digging a little more after reading other posts on here. Checked my credit report on Clearscore and this apparently relates to an old BT account from my previous address 4 years ago which I had no idea was there or in arrears and no reason to think it existed. Missed payments from February 2012 but the total owed is relatively low. Seriously annoyed this has been affecting my credit rating. Is there a way I can sort this out with BT without talking to Moorcroft as I really don't want to give them any details.