I only recently had an issue with an ASUS netbook. The darn thing got returned 3 times, for exactly the same fault. The track pad would randomly stop working, and the touch screen would have "ghost" inputs quite often. The issues started near on straight away, but due to moving we didnt get it resolved before CPCW's initial deadline so had to go back to ASUS. Wasn't all that impressed by having to go to manufacturers themselves, but could not be bothered with the hassle of a confrontation at an already stressful time. This is definitely not normal practice for me, I am usually more than happy to go to whatever lengths to get what I believe I am entitled to. I followed ASUS's lengthy, and irritating returns process and finally managed to get a refund out of them - but what REALLY annoyed was that the refund came from their European head office, and in euros so I ended up with a currency exchange fee! I very much doubt I will buy anything of significant value from these guys again, which in their product line probably means I wont be back...

No I did not, I had done some research, but not enough to know about sending the VT letter stating section 90. All correspondence, except the VT statement from them was done via email and clearly states the VT right being excerised. There was never any voluntary surrender discussed by us.

Would you say its an unreasonable amount of time then?

£453.81 left to pay according to the letter sent, 2366 paid according to credit report.

Hello, I recently VT'd my car with advantage finance. I got in touch with them regarding it, after which they sent me a letter with the outstanding amount available. The letter was dated 01/02/16, and it stated that I needed to return the car within 21 days in order for the letter/sums to still be valid. The car was returned to their "drop off" point (transportation company) on the 22/02/16. I am still to date waiting for them to complete their "inspection" and send me a final sums due. A number of things have seemed a little "off" with the whole process, is this typical AF? They offered me a drop off point that was about 70 miles away, or a pickup for £80. I was able to be present for an inspection with the transportation company, in which we both agreed that the car was in good condition. AF have said they do not accept a conditon report from the transportation company, so how am I able to be present? Thier communication is TERRIBLE. They literally reply once I mail them 2 or 3 times with a vauge "its not done yet" They will not accept me paying off the remaining HP sums, and then whatever damages separately. I want this so I can get it in writing from them that the agreement is over. It all seems very unprofessional to me, I mean sure they are losing out here ultimately - but I would expect to be replied to in the very least, and a degree of urgency so they can sell the car on. My next step if I don't get anything back by tomorrow is to follow up with a formal letter, would this be wise? I did opt for a drop off point even further away in the end as it was local to where I picked my temporary car up from.