I recently VT'd my car with advantage finance. I got in touch with them regarding it, after which they sent me a letter with the outstanding amount available.
The letter was dated 01/02/16, and it stated that I needed to return the car within 21 days in order for the letter/sums to still be valid.
The car was returned to their "drop off" point (transportation company) on the 22/02/16.
I am still to date waiting for them to complete their "inspection" and send me a final sums due.
A number of things have seemed a little "off" with the whole process, is this typical AF?
They offered me a drop off point that was about 70 miles away, or a pickup for £80.
I was able to be present for an inspection with the transportation company, in which we both agreed that the car was in good condition. AF have said they do not accept a conditon report from the transportation company, so how am I able to be present?
Thier communication is TERRIBLE. They literally reply once I mail them 2 or 3 times with a vauge "its not done yet"
They will not accept me paying off the remaining HP sums, and then whatever damages separately. I want this so I can get it in writing from them that the agreement is over.
It all seems very unprofessional to me, I mean sure they are losing out here ultimately - but I would expect to be replied to in the very least, and a degree of urgency so they can sell the car on.
My next step if I don't get anything back by tomorrow is to follow up with a formal letter, would this be wise?
I did opt for a drop off point even further away in the end as it was local to where I picked my temporary car up from.