Thanks for taking the time to respond, appreciate the advice

The letter states ' in order for parking eye to consider the appeal further we require evidence confirming you were not on site for the time stated on the notice. Parking eye have placed on hold for 28 days to enable you to provide evidence. If this is not provided the appeal will be rejected and a popla code provided. The shopping was for her landlady who can verify her coming back with it her colleague can verify her coming to collect her in the morning. Unfortunately the landlady hasn't got her receipt. I messaged Aldi to get a standard message back saying to provide proof purchase, it appears there are lots complaints as customer service e mails are rejecting as full.

Thanks for your response, the letter states Arrival time 12/1/2016 18.16 Departure 13/1/2016 08.01 13hrs 4mins Says date issued 19/1/2016 letter dated 27/01/16 She emailed immediately raising her concern on an online form and disputed her car had been there this time asked them to check cctv letter was received saying the charge upheld as no evidence to show she left and that we have 28 days to provide further evidence. The car is in her name as well as her being driver. Thanks

Hi would appreciate advice. My daughter received a charge stating she had been in Aldi car park 13 hrs which is totally untrue. She had stopped after uni for shopping for her landlady at 6.20pm and in store around 10 mins she then left the car park then returned at 8 am the next morn to collect a colleague. Parking eye say she needs to provide a receipt she was in store however she gave this to her landlady to verify her shopping charge and the by the time we'd received the charge she's disposed of it. Would appreciate any advice