I was called by a lady Called Almera, but she said she was calling in realation to the email I had sent Leo. I will look into the insurance reclaim once my dryer has been modified. Thanks again

After taking witsend99 advice and emailing Leo Mckee, I have had a call from head office and I'm having a new loan dryer delivered by the end of the week. I also have no payment to make for two months because of the inconvenience occurred they said lol. In my email I asked for a letter stating my complaint and a final response. I also said I would be willing to take the matter to a small claim court. Thank you witsend99 and everyone for replying

The agreement was taken out Nov 2014 exactly 12 months when I was told there was an issue. The repayments have been £7 a week. I think I have paid 64 weeks I think maybe more as I pay a month in advance I have just sent Leo an email I will wait and see how I get on with that. You say I need a final response but they haven't given me a single thing in writing it's all been done over the telephone :/ Also dryer replacement isn't an option as they don't even have a loan one to give me. ...well they did but It too was faulty so I now have two fire hazard dryers in my kitchen!

Thank you very much

Not yet but I will have by the time they'r finished with me :/. Lesson learned I suppose. They won't repair as Hotpoint are claiming responsibility but they can't get to me till at least may. However I was under the impression that although Bh have now gone back to the old system of Osc, when I took my agreement it was an all in one service which included delivery, instillation and what not. At no point was I told it was optional, infact the opposite! So they tell me they literally don't have a dryer to loan me and they can't fix the one I have. Meanwhile I'm left in limbo I got refered to customer service who wouldn't give me a manager to speak to or a phone number or postal address. I was told it was Hotpoints issue and I just had to wait! Awful customer service. I tried telling them i wanted a refund and to send the dryer back as I'm sure citizens advice said I had grounds since I gave them an opportunity to replace it. However again I was told there was nothing they could do. I told her that was a lie and the law says my contract is with them but i was talking to a brick wall.... How would I go about a small claims court?

I took the dryer out Nov 2014. They said the 5* policy was an all inclusive price to replace the old system of Osc or something? Lol

I can claim the 5* service back?

Sorry i wrote it on my phone :/

Hi there, I bought a tumble dryer from Brighthouse on November 2014. I was made aware of the dryer recal exactly 12 months later (not by Brighthouse) and I registered it for a repair and have been drying clothes on the radiators since. I have two kids so this is not convenient to say the least. However I finally got a reply from Hotpoint saying at the earliest may for the modifications. So I contacted Brighthouse to see what they were willing to do as I didn't find this acceptable. I'm paying £7 a week for a dryer that is not fit for purpose, I'm aware that the status is that we can use these whilst supervised but I really don't feel this worth the risk of a fire. At the end of the day it's not worth the added risk to my family's likfe not to mention that some items cannot be replaced if there was a fire. Brighthouse offered a loan dryer as I paid for 5* service in with the price, and offered to deliver it the following week. I was more than happy with this. When the men came with the dryer it was tatty and dirty but once again it wasn't important however I noted that it was another Hotpoint, but the me assured me it wasn't one of the ones affected and off they went. I noticed that the sticker near the door had been removed and replaced the a Brighthouse sticker so I looked around the back and found a small one, so I entered the details online and find it too is one of the fire risk machines! At this point i defiantly was no longer laid back about the situation, after paying such a hefty price in the first place and all the new house fire stories. I contacted my local store who told me that they had no other dryer for me and that I could send my dryer back but I would lose out on all the money it had cost so far. The cheek! So I ended the call and contacted trading standards via citizens advice. Citizens advice were like a machine with the complicated info they were telling me at lightning speed, but I'm pretty sure it sounded like I could send my item back and be refunded due to the item not as described at point of purchase and because it's higher purchase? I contacted my local store who told me they would call me back and when they did they offered to give me little bit off a new contract (but not as a refund) and no where near what I had paid, so I refused and they gave me customer service number. When I called them I got a lady who told me it was Hotpoints issue and they were dealing with it and there was nothing they could do, no matter what angle I tied to reason with her I git the same response and that she would log it with a complaint. Trading standards contacted me back today (48 hrs) and said that they did the right thing in offering a loan product which I agreed but when I told her the rest of the story she said would refer it to the trading standards Brighthouse team and left it at that. I'm at my wits end with this. I'm sorry for the really long post but if there is anyone who can help I would appreciate it very much. Thank you in advance

Hi there, I bought a tumble dryer from Brighthouse on November 2014. I was made aware of the dryer recal exactly 12 months later (not by Brighthouse) and I registered it for a repair and have been drying clothes on the radiators since. I have two kids so this is not convenient to say the least. However I finally got a reply from Hotpoint saying at the earliest may for the modifications. So I contacted Brighthouse to see what they were willing to do as I didn't find this acceptable. I'm paying £7 a week for a dryer that is not fit for purpose, I'm aware that the status is that we can use these whilst supervised but I really don't feel this worth the risk of a fire. At the end of the day it's not worth the added risk to my family's likfe not to mention that some items cannot be replaced if there was a fire. Brighthouse offered a loan dryer as I paid for 5* service in with the price, and offered to deliver it the following week. I was more than happy with this. When the men came with the dryer it was tatty and dirty but once again it wasn't important however I noted that it was another Hotpoint, but the me assured me it wasn't one of the ones affected and off they went. I noticed that the sticker near the door had been removed and replaced the a Brighthouse sticker so I looked around the back and found a small one, so I entered the details online and find it too is one of the fire risk machines! At this point i defiantly was no longer laid back about the situation, after paying such a hefty price in the first place and all the new house fire stories. I contacted my local store who told me that they had no other dryer for me and that I could send my dryer back but I would lose out on all the money it had cost so far. The cheek! So I ended the call and contacted trading standards via citizens advice. Citizens advice were like a machine with the complicated info they were telling me at lightning speed, but I'm pretty sure it sounded like I could send my item back and be refunded due to the item not as described at point of purchase and because it's higher purchase? I contacted my local store who told me they would call me back and when they did they offered to give me little bit off a new contract (but not as a refund) and no where near what I had paid, so I refused and they gave me customer service number. When I called them I got a lady who told me it was Hotpoints issue and they were dealing with it and there was nothing they could do, no matter what angle I tied to reason with her I git the same response and that she would log it with a complaint. Trading standards contacted me back today (48 hrs) and said that they did the right thing in offering a loan product which I agreed but when I told her the rest of the story she said would refer it to the trading standards Brighthouse team and left it at that. I'm at my wits end with this. I'm sorry for the really long post but if there is anyone who can help I would appreciate it very much. Thank you in advance