Jump to content

Little_lindy

Registered Users

Change your profile picture
  • Content Count

    10
  • Joined

  • Last visited

Community Reputation

1 Neutral

About Little_lindy

  • Rank
    Basic Account Holder
  1. I was called by a lady Called Almera, but she said she was calling in realation to the email I had sent Leo. I will look into the insurance reclaim once my dryer has been modified. Thanks again
  2. After taking witsend99 advice and emailing Leo Mckee, I have had a call from head office and I'm having a new loan dryer delivered by the end of the week. I also have no payment to make for two months because of the inconvenience occurred they said lol. In my email I asked for a letter stating my complaint and a final response. I also said I would be willing to take the matter to a small claim court. Thank you witsend99 and everyone for replying
  3. The agreement was taken out Nov 2014 exactly 12 months when I was told there was an issue. The repayments have been £7 a week. I think I have paid 64 weeks I think maybe more as I pay a month in advance I have just sent Leo an email I will wait and see how I get on with that. You say I need a final response but they haven't given me a single thing in writing it's all been done over the telephone :/ Also dryer replacement isn't an option as they don't even have a loan one to give me. ...well they did but It too was faulty so I now have two fire hazard dry
  4. Not yet but I will have by the time they'r finished with me :/. Lesson learned I suppose. They won't repair as Hotpoint are claiming responsibility but they can't get to me till at least may. However I was under the impression that although Bh have now gone back to the old system of Osc, when I took my agreement it was an all in one service which included delivery, instillation and what not. At no point was I told it was optional, infact the opposite! So they tell me they literally don't have a dryer to loan me and they can't fix the one I have. Meanwhile I'm left in l
  5. I took the dryer out Nov 2014. They said the 5* policy was an all inclusive price to replace the old system of Osc or something? Lol
  6. Hi there, I bought a tumble dryer from Brighthouse on November 2014. I was made aware of the dryer recal exactly 12 months later (not by Brighthouse) and I registered it for a repair and have been drying clothes on the radiators since. I have two kids so this is not convenient to say the least. However I finally got a reply from Hotpoint saying at the earliest may for the modifications. So I contacted Brighthouse to see what they were willing to do as I didn't find this acceptable. I'm paying £7 a week for a dryer that is not fit for purpose, I'm aware that the status is that we can use
  7. Hi there, I bought a tumble dryer from Brighthouse on November 2014. I was made aware of the dryer recal exactly 12 months later (not by Brighthouse) and I registered it for a repair and have been drying clothes on the radiators since. I have two kids so this is not convenient to say the least. However I finally got a reply from Hotpoint saying at the earliest may for the modifications. So I contacted Brighthouse to see what they were willing to do as I didn't find this acceptable. I'm paying £7 a week for a dryer that is not fit for purpose, I'm aware that the status is that we ca
×
×
  • Create New...