I apologise for what I can see is yet another post regarding these people.
I am hoping someone can help me in this matter, I write on behalf of my son.
A long story short..... Here goes.
October 2015 my sons friend rang and offered him a complimentary membership to the local exercise4less gym. A brief chat and five minutes later my son comes in the room looking puzzled. He asks me.. Mum, why on earth did i give them my card details? I reply, you don't if its complimentary, basically Son I think you've been signed up for a paying membership.
He rings his friend straight back and says sorry man Im not up for that, he says no problem ill get my manager to ring you. She/he rings back and says no problem its sorted.
He receives an email on 14/10/15 saying in brief....... Mr.... Your membership was processed in error, I shall send down an email to remove/cancel, ( can't recall what word they used), fine he says great thank you.
I told my son to check his bank and cancel any DD that was there, he said there isn't one set up mum so can't. We think things are ok, how wrong.
January 2016 arrives and my son finds that they have taken £9.99 from his bank using his card. He goes straight to bank, they cancel his DD which has appeared suddenly and also cancel his current bank card.
12th February 2016 he receives a text message from xercise4less tell him to ring to reinstate the DD or he will be charged.
He replied to the original email which states it was processed in error, asking them to rectify it.
Following day, 13th he gets a letter from Harlands saying this.....
Your bank has advised us that your DD instruction has been cancelled.
The terms of you membership agreement mean that you have to repay all your instalments by DD. Therefore you must call HARLANDS helpline immediately to reinstate your DD. If you do not call us by 28th Feb you will be charged an administration fee.
He tried to ring them on Friday, but there was no answer.
He signed no paperwork, and has an email stating that it was processed in error in October 2015. They took money they shouldn't have done. He let this slide due to the sad circumstance that the friend whom initially rang him was killed in a hit and run beginning of January, so felt it hard to deal with asking for his money back.
As a parent I always give my kids the tools they need to progress in matters of adult life but all I can do when I don't have the tools or any answers is look to others.
So any help, advice would be greatly appreciated. Thank you in advance.