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About jrobins

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  1. Hi there, This issue has now been resolved and sorry haven't been back to update been trying to make up for all the lost time in my business! Lee did call me a few days after these postings but it was already being dealt with at that point. I had seen on a previous posting a handful of emails. So I sent my complaint to them all and was given a different reference number from the one posted here. I was then contacted by the customer relations team with a direct number to them. The issue got sorted out pretty swiftly from this point on. Both phone lines were cancelled and althou
  2. I would also like to see answers to those questions it's now been a month for me. I'm feeling extremely anxious over another issue. I'm still a Vodafone business customer (until contract up) and porting two numbers tomorrow. The horror stories I've read about that after everything I've already been through trying to get these two lines cancel makes me shudder. If they screw this up then it affects my business will suffer. Really wish I had known about their reputation before taking out the business contract.
  3. Very apt choice of words couldn't agree more. I am hoping the VF Rep will be able to help - watch this space. Is it worth emailing the case officer at OFCOM with my complaint against their complaints procedure as this has been half the problem?
  4. I'm not surprised. I looked at putting in a complaint with OFCOM yesterday but basically it seems the only way I can do this for my case is through the Ombudsman in 8 weeks. I'm glad they are investigating their complaints procedure it's a joke. I was told they don't have a complaints department several times. Then yesterday was told there was a resolution team when I asked for a deadlock letter but I couldn't speak to this team and that advisor didn't have access to them either as there's a process. I said let's get the process started to be told they can't and can't put me through to anyone
  5. Thanks for that warning and appreciate your assistance. I'm already trying to rebuild my credit file so if they do I will not be happy. They are claiming I'm two months in arrears already for a contract that was issued on 16th January. It's not even been a month yet so how can this be? Why do I have the feeling that despite what I ask them to do they are going to ignore it anyway! I just can't believe it's this difficult.
  6. Hi Lee, I will wait to hear from you. After speaking online today with a complaints advisor - from the complaints page of the website it seems it was an error on Vodafone's part. This still does not help this situation I would like it resolved swiftly to prevent further stress. However they have confirmed (in writing as I have the transcript) that I did everything I could within the cooling off period to get these lines cancelled and that it was Vodafone's error. I look forward to talking with you soon. Regards, Jody
  7. Hi, The letter I sent on the 21st January was a formal complaint. This was in the same envelope as the cancellation (stapled together complaint behind the cancellation). I have checked their letter which I received yesterday which was dated 4th February and is does say it was in response to my letter so they have acknowledged it. Here's the interesting thing. At the point of sending the letter their website stated it only takes 5 days for them to respond. Since them their complaints page has changed and this has been removed. In that letter, which is also written in terrible English, th
  8. hi there, thanks for the response, no I have nothing in writing I've asked they never send, apart from saved online conversations with their customer service agents (during the cooling off period). I have a reply of some description date 4th Feb saying I now owe them money as it's passed my 14 day cooling off period (even though I cancelled well within this time) so I guess this could been in response to my complaint of 21st January therefore it was acknowledged? I didn't think to record calls until being on here today. Problem is i'm now finding it difficult to pick up the phone to them as is
  9. Thanks for replying I will follow your advice I have been keeping all my online conversations also and have been told today by the online customer service agent today it will all be sorted in 48 hours. Yeah right! I am also a few weeks away from being able to lodge a complaint with the Ombudsman as I sent an official and recorded complaint on the 21st January - no reply. I'm guessing I will need the SAR to assist that? I am absolutely disgusted at their customer service. Is it illegal or breaching some trading standards to NOT have a customer complaint department? surely they can't get away wi
  10. WRT135 [#12629103] can someone please tell me how I edit this into title as can't see any edit button? Many thanks.
  11. hi there, I need some advice as I am now going out of my mind. On Thursday 14th January 2016 I took out a contract with Vodafone pay monthly for an iPhone 6s in Rose Gold 16gb I received an order acknowledgement but no further information. I then called on 15th January 2016 to find out what was going on with the order. After being passed around at least 6 different departments and often without being told and just being put on hold I got through to a very helpful sales advisor. This advisor took it upon himself to cancel my original order placed on the 14th and place a new order wi
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