Thanks for all your replies. Seems like it's more complicated than I first thought! I did find this from ACAS: My pay slip just shows Daily Rate £xxx.xx - 20 days £xxxx.xx There is no mention WHATSOEVER of Holiday Pay!

Hi all, I've begun working with a teaching agency and have been on assignment since October 2016. The contract provided to me by the agency states that 'The Temporary Worker is engaged as a self-employed worker, although CT is required to make stautory deductions from the Temporary Worker's renumeration in accordance with clause 4(a)'. So I am self-employed but the agency deduct NI and PAYE tax from my pay - which is fine. The booking confirmations I have received from the agency cleary state Daily rate, length of booking, place of booking. There is no mention of a separate holiday pay payment to pay slips etc. I was under the impression that I was not entitled to holiday pay as I am now self-employed, however, from my reading online I believe I may be entitled to holiday pay as I am doing a job long-term that is comparable to a role that does include holiday pay. I have questioned my agency regarding this and received the response that holiday pay is part of my daily rate and that 12.07% of my daily rate is set aside for holiday pay. I find this misleading as firstly, this has never been explained to me and secondly because the contract they have provided me is very misleading in terms of entitlement to holiday pay: Here's what it says: Where on earth do I stand with all this??

I know I probably shouldn't have replied now that Ofgem are involved, but I've saved it all and uploaded it to their evidence. I'm just more intrigued with how CRS are going to prove this debt! As they seem to be happy to chase me for money without any proof from First Utility that a debt exists...

Little update.. Case is now in Ofgem's hands. I've had an e-mail from First Utility today stating that they are now providing information to Ofgem. Interestingly enough, had a response from CRS regarding the 'prove-it' letter. They reckon there is now a bill of £315.57 outstanding. The bill they have attached (which is the bill First Utility have sent to them) is from November 2014 (the last bill) and shows that the account is £385.65 in credit. This is going to go down an absolute storm at Ofgem when I provide the files tomorrow!!

Now passed on to Ofgem. They have to remain impartial but the guy I spoke to thinks I have a very good chance of winning. Time will tell!

So I phoned First Utility (recorded the call) and asked to either send me a deadlock letter or call off the bailiffs. Apparently this has been arranged. Today recieved the following e-mail: and my reply...

First Utility have informed me that I was last invoiced on September 2014, which I was £10.22 in credit. Since then, no invoice has been raised for the £316.75 I apparently owe. As there has been no invoice in over 12 months, does this mean that I have nothing to pay under the backbilling code?

Thanks for the info fkofilee. It is easy to see how people get intimidated to pay it straight away when a DCA get involved! So even though First Utility are now chasing me 17 months down the line, and they admit the error was their fault, I am still liable to pay this back? I am not trying to second guess your legal knowledge at all, just trying to fathom how this all is going to end up

Hi newuser789 Having a similar problem with First Utility and CRS. Do let us know how you get on

Hi All, In October 2013, I moved into a shared property in Norwich as a student sharing with 3 other guys. I organised/paid the bills and they all paid me. In August 2014, we moved out of the property. We had paid monthly to First Utility and had overpaid on our final bill. I had to chase First Utility and eventually they refunded me £350 (not sure to the penny as was a few years ago and I don't have the bank account anymore). However, during this chasing, I was told that I also had a £400 (ish) credit on my account and would refund this as a cheque. I did think this was strange, however, didn't keep a close tab on the bills and presumed this was right as they had taken the previous refund into account. Both refunds eventually processed and in my bank account. Move forward 16 months, in December 2015 I started receiving texts from First Utility telling me my bill was 400 days overdue. I ignored these texts, but tweeted them asking for them to stop texting me seeing as the account had been closed and finalised. I then got a call from a Complaints handler who told me that the second refund was in error and that I now owe them this money back. After repeating to her that I will not be paying this back, as it's been over 12 months and this is their fault, I was then told it would be passed onto a debt collection agency. Yesterday I received a text from CRS Debt Collectors telling me that they had been instructed by First Utility to resolve an outstanding matter, and to contact them with the reference number. Obviously I have not contacted them, but now am not sure where to go to... Luckily, First Utility do not have my current address and therefore I believe the chance of CRS turning up on my doorstep is minimal. And I know that they have no legal powers and to send them away. So in summary... - First Utility refunded me 2 different amounts (why they were different we won't know), one after the other. - First Utility are now trying to claw back the second refund even though it was their fault. - First Utility have my phone number and e-mail address, however, have not tried to contact me between August 2014 and November 2015 about this overpayment. - I am refusing to pay this back. - CRS have now been instructed to collect this from me. What do I do??? I would send them a letter but I am loathed to give out my current address.