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newuser789

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About newuser789

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  1. Hi, I'm posting here because first utility supplied my old house (I have since moved). They made an admin error on the final bill, and ended up sending me 2 cheques for the final balance (their mistake not mine). They sent me a few emails saying "you owe us money for your SUPPLY (not true, it was their error) please login and pay". when i logged in, their website told me "you are no longer a customer so cannot pay us anything". The value in dispute is £70. I did give my forwarding address but I'm guessing they've lost it. I have a disability which prevents me using the phone, so I had no other means of getting in touch with them to explain their error and make payment, so I decided not to bother. First utility threatened me with a prepayment meter (they clearly didn't check that it was a final bill, I've moved so they can't legally fit a prepayment meter). Then the debt collectors. All the debt collectors do is text me, trying to get me to call them by saying we can negotiate a reduction in the balance etc. I block all the texts as i receive them. My question is how long you all think they'll keep going, or if I should keep fighting, given that I did try to login and pay firstutility, and that it was nothing to do with a supply, and it was their admin error. Many thanks in advance for helping me with this
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