Hi, Thank you for getting back to me. I really appreciate your help and advice and will write a letter to vodafone expressing my views and if this problem isn't resolved will have no choice other than to take legal action. Thank you once again - this is the first time I have ever had any difficulty with a large corporation and I really wouldn't know where to go with this.

I'm hoping you can help - this seems to be my last avenue before I get legal advice. I took out a contract with Vodafone at the end of September - I was then provided with a new work phone meaning I no longer needed/required the contract I had taken out with Vodafone. It was stated that I was entitled to a 14 day cooling off period and so I rang Vodafone up to cancel the contract only to find out I was unable to cancel the contract until the phone arrived...which to me was bizarre. I ordered the iPhone 6s rose gold and due to high demand the date I received the device was after the