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j_123

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About j_123

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  1. I think you may have missed the point here. It seems as if the same issue which has been kicking on their door from the begging is only actually actioned upon in the last month of care. It quite clearly has been brushed to the side and not been taken seriously as it should have been since day one. Their test results would show no different from then to now. So the question that springs to mind is... Why on earth did it take them(Apple Care) this long to rectify a problem which was diagnosed and reported at the very beginning?
  2. So am I under the impression that those who take out Apple Care (3 year cover) for their MacBook Pro computers will have to wait till the last moth of their agreement to get a main board repair carried out? (As this is what has exactly happened) The same issue which I have been constantly raising with them from over a year ago. I say this because I have been in store a number of times showing and explaining to the genus bar techs the issues I am facing with the computer and then only to be told that this is normal and expected behaviour. It is strange to know what I have been told over t
  3. Hi All, Its sure been a while and loads has gone on in my personal life since which has led me to put this to a side and carry on with super light tasks using this MacBook pro. I wrote the letter to Currys at the time but did not press print and failed to send it to them. The reasons for this was because I was: 1: Totally sick of Curry's and Apple 2: Preparing for career/ work (industry examinations) which literally took over my life. In the attempt to take this ahead with much mite and anticipation my career progress steered me swiftly away from this at the time. It
  4. If they offer to even repair it as long as it is repaired successfully and as long as I do not experience the same problems there after I really wouldn't mind that. It is just a little confusing knowing that Apple could not or did not go ahead with the repair for some reason unknown, So I am not sure how this all is going to pan out. How much of the law can really help me ?
  5. Hi all, I am in the middle of writing my complaint letter and I would like to ask: Should I explain further the problems and inconvenience it has caused me and how rudely I have been treated by their staff at my local Currys superstore? Also should I mention anything about having already got to apple to rectify the Issue ? After all this headache all i want now is either a replacement or my money back. Please share with me your thoughts. Once again all help is much appreciated. Thanks J
  6. Update: I called the citizens advice helpline and I was advised to stop my dealings with Apple and start dealing with Curry's. I explained them everything I have listed above and was told to write a letter of the faulty goods you have purchased from Currys. Clearly explaining: - The issues with the Macbook and provide the email notes provided by Apple on their work authorisation emails and explain to them that Apple has failed to resolve the issues. To also write and add the following: - As Under the Sale of Goods Act 1979 (as amended) goods you supply must be of satisf
  7. Thank you all for your advice so far. I think my step is to call the Citizens Advice Helpline and take things from there onwards. I will be sure to keep you all posted on the progress on this situation. Kind Regards J
  8. Currys at the time did seem to just brush me to a side. I felt as if I was being pushed to pillar to post, I mean its something that they felt they should pass the buck or at least thats how it came across. I did ask for a technical stuff member to speak with and after waiting almost 30mins I realised that I really do have no hope with Curry's. The technical staff member asked me to take it Apple directly as its been more than one year now. I was at this point a little stumped in rage and anger not knowing what to do. All I ever wanted was a Apple Macbook Pro with Retina to be full
  9. Apologies All, I should have mentioned that I did approach Currys and a member of their know how team did suggest for me to deal with Apple directly as it has been more than a year since I purchased the item from them. I have been dealing with Apple since then and have stayed clear from Currys as they sounded rude and unhelpful at the time. I am not sure what Currys would do in this instance. I did speak to a friend of mine who did mention to give Apple 3 opportunities to rectifiy the same problem and failing that then only should I seek further legal advice. Questions:
  10. Hi All, I was wondering if you all could help me on the problems I have having dealing with Apple: Model: (RETINA, 15-INCH, MID 2014) Date of Purchase: 25-Dec-14 I have bought the Macbook Pro 2014 from Currys in store. I have tried a fresh install of the OS to rule out any software issues and this is one of the first things I tried before taking it into Apple in the hopes to getting the issues sorted and still no evident changes were made. The machine still over heats as and when it feels like and then the fans start to spin at full speed. At the time of purchase, I took
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