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NJ07

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About NJ07

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  1. Hey Slick! So the head office rang me today and left a message. They said to give them a call back to help resolve the matter. Should I call them back and ask them to respond via letter? Thanks, Hope you had a nice Christmas and new years too!
  2. I understand, i have drafted a letter. please tell me what you think; Dear Sir/Madam, I am writing in response to a letter I received regarding the alleged arrears on my account for the Xercise 4 Less membership. I first went onto the website of Xercise4Less on the 25/06/2105 in order to cancel my membership. I received a reply back to my email address asking for some more personal details such as my name, date of birth, address etc. The last email I received was about bringing a form filled out into the gym on the 29/06/2105. Due to this, I rang up the gym and explained that I joined the gym whilst I was university and I have now completed my studies so it would not be possible to come back to the gym. I was informed over the phone that the membership was cancelled to immediate effect and from my understanding it was resolved at that point. I made the 12 necessary payments via direct debit and it is to my knowledge that I should have allowed one more additional payment of £9.99 to acknowledge the 30days notice. I am happy to pay this final payment once I get confirmation that this is full settlement of all that I owe and you tell Harland’s/ CRS to make no further demands. Yours Sincerely,
  3. Yes, that all happened in the same period of time. Awesome, also just to add an update, there has been no more phone calls or new letters. However i did get 2 text messages from the gym to join up!!
  4. Okay, so i went to cancel the membership online, they emailed me back with the following - Hi, Would you beable to provide us with a little more detail on your self in order to locate your profile easier.. I.e postcode, date of birth etc? -- Kind Regards To which i replied all the relevant details. They then sent back the following email - 'Ok, so in order to cancel, you would need to come into our facilities to fill out a cancellation form. Once the cancellation form is filled out then we can begin the 30 days notice to cancel. Please see attached terms and conditions for the cancellation procedure.' I didnt send another email back, instead i rang them to explain my circumstances that i am no longer at university and the gym is around 20miles away from me now. They assured me everything was dealt with. Thanks Slick!
  5. I first emailed them on the 29/06/2015, Ill uplaod the letter i plan to send them tomorrow and you can see what you make of it, thanks for the help!
  6. Thank you for the quick reply! I responded to your personal message, thanks for that by the way. Okay after checking my bank, the first payment was made 23rd June 2014 and after that every month until 22nd June 2015. So as far as the year contract goes I did honour that. Other than the original email where I asked to cancel my membership, gave a few details to which they replied with you have to come into the gym, which prompted me to call them. Thanks Slick
  7. Hello! My first post to the page! Iv'e seen many things posted about Xercise 4 less and CRS (Credit Resoloution Services) so i hope you can help me out. First of all it started with a text message on the 10th of December saying 'Please call CRS urgently on 01444449165 as we need to speak to you today. Thank you. ' i originally thought nothing of this, i just thought it was a spam message and quickly forgot about it and went on about life. It wasn't until the 18th December that i recieved a letter from CRS saying 'we regret that despite our attempts to reach an amicable resoultion to your account, you remain in arrears to Xercise 4 Less. We must therefore give notice that failing to reply to this letter withing the next 10 days will result in your account balance being passed to Zinc Group Ltd, one of the UK's leading providers of debt recovery solutions.' The account balance is £171.47 (I don't know where this figure was made up from) This is the only form of contact i have recieved from them. I originally cancelled my membership online where they asked me to fill out a form and take it into the gym. Due to my circumstances of not being able to go back to the gym (I was at University and it takes ages to get there) I rang them up on the phone and they assured me that it was all dealt with and it was fine to do so. This was the 29th of June.. (almost 6month ago, and first contact made now?!) I checked my direct debit and i paid the 12 full payments as it was a year contract. I'm just not sure how to deal with this from here, iv'e seen you recommend not speaking to them on the phone. Many Thanks! Nik
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