We are very worried with the threat of court action looming but she never signed a contract. It was a sales call.

Not with me just been over to see her and its now in the hands of a debt collection agency saying she has £512 to pay within seven days or legal action will follow. She feels she didnt ever get the service so should not pay the bill but frightened of court action against her.

My daughter agreed to take up their reduced telephone charges offer on the phone. She received the hub and paid the connection charges. Then six weeks later with a poor qualitity land line and no internet just promises to fix. She decided to return the equipment and rescind the contract. Now she has a bill for over£500 and seven days to pay. Surely this cannot be correct.