Help!
I have been a member of LA FITNESS for about 6 months and I loved the gym however mainly for the use of the pool.
During my time at the gym there were rumours pure would be buying the gym
I have been a member at pure before and hated it.
I contacted LA Fitness via telephone to enquire about the closure of the pool and they confirmed this would happen in October
once I had confirmation I definitely wanted to cancel however they explained this would not be possible!!
I also explained to them I was moving house to fareham where I wouldn't be able to use the gym anyway.
In the end this did not happen but they also said i could not cancel!
They asked me to speak to my gym personally regarding cancellation.
I went into the gym and they confirmed they were being taken over by pure and la fitness was closing down and said if I wanted to cancel I should contact their customer service as I already did and they would note on my account my closure but said due to the closure of the pool and the change of ownership I was within my right to cancel.
I cancelled through my bank and have since recieved a letter to say that I needed to fill in a direct debit form to continue my payment!
I received nothing else no emails or phone calls until
today when I recieved a letter from ARC EUROPE saying I owed £334.40!!!
I am absolutely gobsmacked it has gone from setting up my direct debit again to owing this money!
They gym is now refurbished and a pure gym so isn't even LA Fitness anymore!
There is nothing about this in my contract although it states if there is a change to the use of my gym
I.e my main use (the pool closing) I can cancel.
Or I move which at the time I was meant to I could cancel!
Please help!
I don't fancy a court case or paying for a gym that doesn't even exist anymore!!!
Help me please
