The wife got a letter from CSS collect on behalf of DWP for an outstanding amount of £50,
this was a fine for allegedly not telling them a return to work date which meant they overpaid 2 weeks ESA.
We did accept that she was paid 2 extra weeks by mistake and promptly paid that back
but disputed the £50 fine for failing to inform them of change of circumstances,
we tried to speak to them many times about the matter and was promised call backs that never happened
then we would call back etc and this carried on for a few weeks and we felt we did as much as we could to resolve the matter but were ignored.
My wife is now worried about this letter and wants to pay it
i think the issue is still with DWP and we have not had any dealings with this CCS company
and i don't think we should pay it as the original fine was for something that was not our fault.
We did contact DWP and they said they cannot deal with this anymore.
Any help or advice would be much appreciated
Thanks in advance