They have done the same thing to me and this isn't the 1st time! Another company did it not even a month ago and like you I have never been on site enters contract or given any details. Bank told me I would be covered but appears only by the 1st company. Gota call back tomo to complain to debit fraud. It's a disgrace and where are they getting these details from. Total [problem] and this could go on forever!! Oh and credit ace were the other 1. I'm going official about this!!! I am a volunteer who is sick and little money and can't keep getting misled by these people. Any help please?