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shaft65

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shaft65 last won the day on December 24 2015

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  1. Well what can I say? You were right dx! Thanks a million P.S. What is the **WON PLUS COMPO**? Have I won a prize?? ;-)
  2. Good evening chaps I would just like to say a massive thank you to everyone who offered their advice following my initial post, particularly WindySock, dx and Ford, you guys have been great! In case you haven't already guessed, today I received a very swift and positive final resolution from Erudio's complaints division - in writing! They agreed I had been treated very badly, have upheld my complaint in full, are writing off the latest arrears and have confirmed that my Age Related Cancellation will be completed within 30 days. They also offered me a not too shabby amount of compensation for any distress caused! Once again, a very big thank you for the advice to take them on. To show my appreciation I have made a donation to the site. THANK YOU! And keep up the good work! shaft65. P.S. Ford - Can you dig it???? ;-)
  3. Hi Ford Thanks for the reassurance. I've sent their complaints department strongly worded email using WindySock's recommendations.
  4. Thanks for the replies again Windy, dx. What do you suggest to be a reasonable timeframe for them to comply? shaft.
  5. Hi dx Thank you for your reply. So you think that by following WindySock's advice that this too will be ineffective? shaft.
  6. Thank you very much for the swift response WindySock it is definitely, greatly appreciated. I am getting very stressed with this whole saga! Regards shaft.
  7. Hi all Apologies for the lack of updates on this post but until this week I had assumed that my Age Related Cancellation was complete. I really am at my wits end with this bunch of Incompetent people !!! After speaking with one of of their customer service reps (see post above, who assured me that I didn't have to phone to start the cancellation process 7 days after clearing my arrears) the only contact I have had with this mob up until this week was a letter stating that January’s payment to them had been recalled by my bank (again, they cancelled the direct debit following my conversation with their customer service rep, not me!! I emailed them for clarification and got the following response: Dear ******* Thank you for your email, Regarding your concerns for January direct payment. If you cancelled of the direct debit at the bank we would not have been able to collect this. If the payment is taken from your bank account, we will refund this. Regards, I thought that was the end of the matter and patiently waited to hear from them for confirmation of my loan cancellation. Having heard nothing from them, I emailed them again on the 23rd of February, requesting an update. I got the following reply the same day: Thank you for contacting Erudio Student Loans. We can confirm we have received your email and aim to respond to your query within 5 working days. If your query is urgent, please contact one of our telephony advisors on 0333 003 7188. I heard absolutely nothing from them until I returned from a family holiday to find two identical letters waiting for me stating that I am now over £500 in arrears!!! In the letters, it states: We have recently sent you a Notice of Sums in Arrears (NoSiA) or you may have received multiple historical NoSiA’s for arrears that fell due. We are now writing to let you know that, despite making several attempts to contact you, your account remains in arrears, the value of which is shown above. Please contact us on… to discuss the outstanding arrears on your account… This is a blatant and utter lie!! I have had absolutely no contact from them since the 23rd of February (probably auto generated email) mentioned above, not an email, letter or phonecall. I am now utterly disillusioned and apparently back to square one with more arrears than I started with! Can somebody please advise me on my next course of action, I am getting desperate! Yours in hope. shaft.
  8. Hi again chaps Well without wishing to tempt fate, I seem to be making real progress. I reluctantly paid their imposed arrears and asked them both on the phone and via email to start my age related cancellation. I queried the fact that they asked me to contact them 7 days after clearing the arrears as this takes me past January's DD payment date I have had no contact from them yet and was advised by the agent on the phone to cancel the debit myself. I tried to do this today but was informed by the bank agent that they had already cancelled it! So fingers firmly crossed - watch this space... shaft.
  9. Thank you all as always for your help and advice chaps. I'm going to relax with my family now and deal with this on Tuesday. Hopefully this will be a late Christmas present for me! I hope everyone has a great day tomorrow. I will post as soon as I know something new. All the best chaps! Regards shaft65.
  10. Yeah Ford coz I'm the cat that won't cop out WindySock: "If you clear the arrears, and at that point they have not called in the loan in full by defaulting/terminating the account" Are you saying that after I pay my arrears they could still make me pay off the remainder of the loan by claiming I've defaulted??... That's tad concerning! shaft65.
  11. Thanks WindySock. I seem to be getting somewhere at last! I received this email today: Dear Mr *********, Thank you for your previous email. After reviewing your account I can see that we did receive your deferment application form in 2014. However this was automatically rejected after 60 days as supporting evidence was not received in time. I can confirm that in order for you to qualify for age related cancellation, any arrears on your account must be cleared. If you would like to discuss clearing these arrears, please contact our Customer Services team on 0333 003 7188. Kind Regards Erudio Student Loans Erudio Student Loans Ltd Office: 03330037188 PO Box 580, Rotherham, S63 3FR. My concern is with the line "I can confirm that in order for you to qualify for age related cancellation, any arrears on your account must be cleared." Particularly with the word qualify . Now, I am willing to clear the arrears if they will write off my debt, but, being the sceptic I am, I wonder if it is just a way for them to get me to pay my arrears and then they will come up with some other excuse as to why they won't write off my account? Or, do you think that this is enough evidence that they are actually going to do what they suggest? I know the simple answer is to ring them. But, again I thought I'd let you chaps see the exact wording of their email and hopefully advise me before I ring them. Thanks as always. Regards shaft65
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