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You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds


You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds



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About landykizzy1

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  1. WRT135 reference number #1123456 I am so fed up with this, I keep trying to sort it out and nothing happens. I have til 13th Jan to sort this as the only way I could keep my service was to pay 10% then pay the rest before my next bill. I have tried everything, going into the shop, online chat which is useless, phoning bill payment, written to Head Office. Nothing is working. Next step will have to be the media.
  2. I followed the link filled out a form but haven't received any reference number???
  3. Yes, Reference number is WRT135, had a few phone calls yesterday. Have promised to phone back today but haven't as yet. Got a text today saying they have restricted my service. Nice of them
  4. I applied via online chat for an upgrade on 15th October 2015. Went onto online chat on 16/10/15 only to be told order wasn't completed properly. Re-ordered and they gave me a discount. Was assured that bill date will stay the same and no extra costs will be incurred. It took 11 days and several online chats before I received my phone. I was assured by a supervisor on online chat that I will not be charged for the handset until I receive it. I received a text on the 15/11/15 saying I owed £20.03. I phoned Vodafone and was told that was an error and he will send the bill back for recalculation and not to worry my bill date will stay the same and I will only pay the amount that I am supposed to pay. I received a text on Monday stating that my bill was overdue and the total was £114. How can this be? My normal charges were £54, with my discount my bill should be £49.30. After speaking to Walter for an hour on Monday he realised for some reason there was two accounts - one with £54 credit on it. He promised that he would combine the accounts, also take off the late payment charge and also alter the credits as they were showing as owing rather than a credit. He promised they would get in touch with me by today with the new bill. I also received a text yesterday stating that my services have been restricted and will be until I pay the £114. I definitely do not owe that much and even if I did my bill is not due til 23rd of each month. What on earth is going on. Sick to the back teeth of Vodafone, I have had so many empty promises and have spent so much time dealing with them. The left hand doesn't know what the right hand is doing. As for their online chat they are absolutely useless!!!!
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