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About Kryztll

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  1. Hi dx100uk, Thanks for that I will pass your advice on to my son but as I previously said to Slick think he's just glad it's not escalated into something further and doesn't want to "poke the wasps nest"as it were any further, just "chalk it up to experience" He'll just be happy to put an end to it and have nothing further to do with them. Thanks Kryztll
  2. Hi Slick Hopefully it will If there is any come back I will let you know Thanks Kryztll
  3. Hi Slick, You're not the only one who's happy with the result, its a weight off my mind, they venture out into the world and you hope they wont be taken advantage of but thats not always the case. I have told my son regarding what you've said about claiming back the direct debits made beyond the 12 months. Think he's just glad that it hasn't escalated further unlike other people's experiences with them, so it looks as if he's just going to chalk it up to experience but I will let him know again that he is within his rights to reclaim them. Thanks again
  4. Hi Slick Another update following the text my son received from CRS at 10.06 this morning and his reply, he's just checked his email and was sent this 50 minutes later from Xercise4less head office. ---------- Original Message ---------- From: Xercise Enquiries To: Date: 27 October 2015 at 10:56 Subject: Xercise4less - Good morning * Please accept this email as confirmation that your membership has been closed and cancelled from CRS* * There will be no further charges or arrears. Please accept our apologies for the inconvenience caused* * Healthy Regards
  5. Ok thanks, have told him, will keep you posted
  6. Hi Slick, Quick up date, my son received a text from someone at CRS thanking him for his email and asking him to ring them or they could ring him to discuss the matter, he has texted back stating he wants all communication done in writing and will not discuss over the phone. Obviously the gym has passed on all his contact details to them as he has had no communication with them up to now. I find it most strange that the gym obviously had my son's contact details, yet they were unable or more likely unwilling to get in touch with him regarding a problem with the mem
  7. Hi Slick, Thanks I will pass on your advice to my son, have pasted below what he has sent to both Jon Wright and Rob Avery. Think he wants to give it a couple of days to see what come back if any before he tries another tack. I will keep you posted. Dear Mr Avery Regarding your letter dated 23/10/15, please refer to the email below I have sent to Mr Jon Wright CEO of Xercise4less concerning my receipt of your letter. I would also appreciate it if you could email me a breakdown of the arrears you state are owing on my account . A reply at your earliest convenience would b
  8. Not sure it'll make much of a difference after reading all the related threads on here, but we'll see, pigs might fly
  9. Hi Slick Thanks for your reply, my son said he didn't receive any paperwork when he joined they just took his card details and being a typical teenager he hasn't checked their website re terms & conditions, so he foolishly continued to pay the direct debit thinking it would finish when the 12 months were up. He has now emailed Jon Wright CEO of Xercise4less and Rob Averey of CRS explaining the situation and requesting a breakdown of the arrears they say he owes as he will be seeking further advise before addressing the matter. I hope him doing this will not make things worse,
  10. No unfortunately not, he wasn't given any paperwork on joining he just gave them his bank details
  11. Hi, I'm after some advice for my son on how to deal with a letter he received today from CRS. He joined Xercise 4 less in Bolton when he started Uni there in September 2013, he paid £9.99 monthly by direct debit when he joined he was told it was a 12 month only membership. However he decided that uni was not for him and in Easter 2014 he returned home. As he hadn't completed the full 12 months, he continued to make the direct debit payments and thought that once the twelve months were up his membership would automatically finish and his payments stop (he's on
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