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About MayDay007

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  1. Absolutely not! I thought that paying that for a sofa meant it would stand the test of time. Interestingly, the DFS manager told me on the phone that this sofa isn't a £5,000 Chesterfield and that I should adjust my expectations accordingly. He more or less said 'you get what you pay for'. Personally, I think £2k is quite a lot for a sofa and, even though they seem to have a lot of complaints online, DFS are a large retailer and one of the market leaders so I had expected quality.
  2. Thanks so much for your thoughts,that is really helpful. This is the email I received from them: "I am writing with regard to your valued order for furniture as detailed above and the recent visit to your home. As discussed I found no manufacturing defects with the furniture, instead finding some normal softening of the seat foam consistent with a sofa of this design and age. I explained as above during the visit and as a gesture refreshed the seat foams to accommodate your requirements." Perhaps foolishly I have yet to take any pictures, but I guess if I am pursuing action I could remove the extra foam they added as it was only stuffed in and not secured in any way. I would just need to remove the staples on the underside fabric. I do have recordings of the DFS Service Manager acknowledging the size of the sag at 1.5 inches. I will do some reading on the LBA. Thanks. *
  3. Thank you. I will take some time to craft a letter to their head office. I just wasn't sure I should bother as they have told me that was their final position. But maybe when it is in writing they will act more responsibly.
  4. Hello, I am new to this so I hope I get my post right. We bought two DFS sofas 18 months ago - one large leather 'Oskar' and one smaller fabric 'Shout'. With perfectly normal use, the Oskar sofa has sagged quite significantly in the middle, by about 1.5 to 2 inches. This looks odd and makes the sofa quite uncomfortable as it makes you lean in towards the middle when you sit on it. We were really unhappy about this so I telephoned the DFS store where we purchased it and they agreed to send a Service Manager to come out to inspect the sofa, which he did a few days later. He said that this wasn't a fault but is normal compression or softening of the foam. He stuffed a few sheets of blue foam into the underside of the sofa and told me that he was doing so as a gesture of goodwill as apposed to acknowledgment of a fault in the product. He also told me that we should make sure we sit evenly along the length of the sofa. I disagreed but let him go on his way. I then telephoned DFS Customer Services to express my dissatisfaction and they told me that they would speak to the store manager and get back to me the same day. The next week I heard back from the same store representative that had come to do the makeshift repairs to the sofa and was told again this was not a fault and that this happens with all sofas. I explained that the other DFS sofa we have (the 'Shout' one) hasn't sagged and that I consider this sagging on a sofa that we paid £2,000 for less than 18 months previously was not acceptable. They told me I should take it up with the Ombudsman. I asked them to send me an email confirming that the sag of 1.5 to 2 inches is normal and not a fault. They did send me an email but did not mention the size, even though this was confirmed on the telephone. I hasten to add that I recorded all of these telephone calls. I am at a bit of a loss and feeling really unhappy with the quality of this expensive, saggy sofa and how they have handled this. I would be so grateful for any advise on what to do next. Hope someone can help.
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