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About MayDay007

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  1. Absolutely not! I thought that paying that for a sofa meant it would stand the test of time. Interestingly, the DFS manager told me on the phone that this sofa isn't a £5,000 Chesterfield and that I should adjust my expectations accordingly. He more or less said 'you get what you pay for'. Personally, I think £2k is quite a lot for a sofa and, even though they seem to have a lot of complaints online, DFS are a large retailer and one of the market leaders so I had expected quality.
  2. Thanks so much for your thoughts,that is really helpful. This is the email I received from them: "I am writing with regard to your valued order for furniture as detailed above and the recent visit to your home. As discussed I found no manufacturing defects with the furniture, instead finding some normal softening of the seat foam consistent with a sofa of this design and age. I explained as above during the visit and as a gesture refreshed the seat foams to accommodate your requirements." Perhaps foolishly I have yet to take any pictures, but I guess if I am pursuing action
  3. Thank you. I will take some time to craft a letter to their head office. I just wasn't sure I should bother as they have told me that was their final position. But maybe when it is in writing they will act more responsibly.
  4. Hello, I am new to this so I hope I get my post right. We bought two DFS sofas 18 months ago - one large leather 'Oskar' and one smaller fabric 'Shout'. With perfectly normal use, the Oskar sofa has sagged quite significantly in the middle, by about 1.5 to 2 inches. This looks odd and makes the sofa quite uncomfortable as it makes you lean in towards the middle when you sit on it. We were really unhappy about this so I telephoned the DFS store where we purchased it and they agreed to send a Service Manager to come out to inspect the sofa, which he did a few days later. He said that th
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