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  1. Hello all. My daughter contacted GWR and discussed her case - they requested she send them by post the photograph to demonstrate that the ticket office was not available. However, in their return letter they noted "It is your responsibility; knowing that were not in possession of a valid ticket after the train left St Erth, to proactively seek out the Train Conductor on the train." This is true and we are paying the pre-court action fine/costs as recommended. Still think the costs are not representative of the template letter they sent out; it has been a learning curve for both of us. I have many times sat on the train and bought a ticket from the conductor as they strolled through - but realise that although that may be OK, you should not exit the train without having paid. Thank you everyone for your advise and assistance. Without forums such as this its hard to work out where you stand.
  2. Thanks Andy. We will try the department on the letter and if all goes pair shaped, then give Transport Focus a go. Appreciate your advice, sharing of knowledge and the amount of time all of you give.
  3. Thanks Uncle Bulgaria, just logged on and seen this comment - you are quite right. She was 18 last month and FGW refused to deal with me. A learning curve for both of us!
  4. Thanks Dx I will see what response I get from the company today as rang and left a message yesterday. Appreciate your help and advice. Will post results once known. S
  5. Thanks firstclassx - unfortunately we arrived at st.Erth with 9 minutes to spare. The station staff didn't come in after the arrival of the St.Ives train but went straight to the next platform. Often the staff return to the office between trains, but it was not the case on that day. I was not aware that she should go looking for the train conductor, so will ensure that if this occurs again she doesn't wait in a seat. Thanks you for your assistance.
  6. Thanks Andydd - The staff were not at the desk and I have attached a photo of the sign they put in the window - its used quite often. I have not seen a ticket machine at St.Erth, but did a check online to double check - which confirmed there are no machines. UncleBulgaria - My daughters bus leaves 4 minutes after the train arrives from outside the station - I suspect she probably did make a dash for the bus, but will need to have another chat with her. She said she was stopped inside the station - so I am not sure on this point. Thank you both for your prompt responses.
  7. My daughter has received a pre-court action letter from First Great Western. It states that she is in breach of the Regulations of Railways Act 1889 and requires a payment of £84.70 within 21 days. £80 of this is a charge towards costs incurred. I am rather upset at this as she did try to pay at the station she departed from and was unable to as no staff were manning the ticket office - they had put up a sign - and no one came through the train during her journey to enable her to buy a ticket. Also just to confirm – she waited in the queue with 4 others until the train arrived into the station, and then there was a run for the platform. When my daughter arrived at her destination station – she was stopped and did not have a ticket. My daughter explained she did not have a ticket and the reason. She was not given an option to purchase a ticket, but instead the ‘Inspector’ took her name and address and this letter entitled Pre-Court Action is this next communication we have received. I am happy to pay the fare, and do not understand why this option was not offered to her when she explained about the unmanned station which has no ticket machine. I do have an issue with paying £80 for a template letter. I have a photo of the sign that was displayed at St. Erth station (where she got on), and records should show that a conductor had not gone through the train in the 3 stops she was on the train Do I have any hope of fighting the admin charge – I feel it is not representative of the time/effort of sending a template letter? Thanks in advance.
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